Customer Service Representative - Continuum/Everise
(2024-10 - 2025-02)
- Assisted patients with placing delivery orders for home or to local CVS for CVS Specialty.
- Updating payment information, insurance information, and/or patient personal information.
- Transferred calls to pharmacists regarding concerns about new medications or possible side effects of medication.
- Cross-trained in Benefits Verification. Reached out to copay assistance programs to verify patient member status and funding availability.
- Reached out to insurance companies to verify patient coverage and member information. If no additional assistance is available, communicate with the patient about other options and possible grants.
Customer Service Representative - Carenet Health
(2022-12 - 2023-06)
Medical doctor's office
- Assist patients and pharmacies with medication refill requests
- Help with verifying doctors' appointments or checking if the doctor is in the office for the day
- Add documentation of medication changes in the patient chart
- Assist the patient's insurance provider with requesting DME or Prior Authorization
- Follow HIPAA requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Used Salesforce for call flow prompts and research purposes.
Captioning - CapTel Service Specialists
(2020-06 - 2020-07)
- Speak into a microphone verbatim for customers who are deaf or hard of hearing.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
Commercial Driver - Autozone
(2019-02 - 2020-05)
- Trained as a manager for AutoZone
- Took on additional routes during the absence of team members.
- Loaded van efficiently, properly organizing packages depending on the route. Collected payment if not paid through invoice.
Sales Associate - Autozone
(2018-09 - 2019-01)
Team Lead/Reconciler - Nike
(2017-11 - 2018-08)
- Led and trained 20 people.
- Double-check checked work of employees to ensure the order is shipped with the correct product quantity and size.
- Provided instructions on duties for the day.
- Conducted additional research on the warehouse when an item was not found for an order.
- Submitted ticket to order from a specific location within a different department.
Rewrap Handler - FEDERAL EXPRESS
(2013-12 - 2015-06)
- Repair damaged packages and Re-induct them into sort.
- Collected all missing pieces if scattered along the sort line.
- Repackaged when needed.
