Sytiva McMillen

Detail-oriented and people-focused operations professional with 5+ years of leadership experience in fast-paced, customer-facing environments. Proven ability to manage daily operations, train and supervise staff, maintain accurate records, and ensure smooth workflows across inventory, systems, and reporting. Known for strong organizational skills, clear communication, and a calm, solution-oriented approach.

Community Manager at WAGS! DOG EMPORIUM (2020-09 – Present)

• Review and approve routine purchase orders; coordinate vendor ordering and supply management.
• Train, coach, and guide staff on POS systems, inventory workflows, and daily operational procedures.
• Supervise daily operations, ensuring cleanliness, organization, and adherence to established standards.
• Manage bank deposits, petty cash, and routine financial tracking with accuracy.
• Maintain and update product catalogs, pricing, tags, and signage to ensure consistency and compliance.
• Conduct regular inventory counts, freezer checks, and expired-goods audits; report discrepancies promptly.
• Digitize and organize operational documents; create step-by-step guides and checklists for staff use.
• Troubleshoot system and e-commerce issues; escalate and report technical problems as needed.
• Process customer returns, coupons, and special orders with accuracy.
• Track documentation and reimbursements to ensure financial accountability.
• Coordinate local deliveries, donation pickups, and community partnerships.
• Host and represent the company at in-store events, fundraisers, and local outreach activities.
• Prepare and send routine operational updates to management.

Maternity Kennel Tech at LUVABLE DOG RESCUE (2018-04 – 2020-09)

• Maintained detailed, auditable records for animal health, medications, schedules, and behavioral observations, ensuring consistency.
• Managed time-sensitive care schedules for multiple animals simultaneously, prioritizing urgent needs in a fast-paced environment.
• Monitored pregnant dogs and assisted during labor and delivery, responding calmly and effectively in high-stress and potentially dangerous situations.
• Administered medications and followed strict care protocols to ensure safety, compliance, and animal well-being.
• Coordinated sanitation routines and facility organization to meet health, safety, and regulatory standards.
• Communicated clear updates to supervisors and team members regarding health status, concerns, and required follow-up.
• Supported early training and structured routines for puppies prior to adoption, ensuring consistency and documentation.