Patient Care Specialist
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Compassionate patient care and mental health technician with expertise in crisis intervention and behavioral support. Proven ability to enhance patient education and achieve positive behavioral outcomes.
Experienced in crisis de-
escalation and delivering quality care to diverse patient populations.
Patient Care Technician - VCU Massey Cancer Center
Dec. 2025 – Present
Compassionate patient care and mental health technician with expertise in crisis intervention and behavioral support. Proven ability to enhance patient education and achieve positive behavioral outcomes.
Experienced in crisis de-
escalation and delivering quality care to diverse patient populations.
Documented patient information accurately in electronic health records.
Registered Behavior Technician at FACT (2024-10 – Present) • Implemented proactive strategies for reducing challenging behaviors.
• Maintained accurate data collection systems for behavior tracking purposes.
• Applied reinforcement techniques to increase desirable behaviors or decrease undesirable behaviors.
• Effectively communicated with clients' families regarding behavioral progress and challenges.
• Facilitated client participation in social activities that fostered appropriate peer interactions.
• Monitored client responses to intervention strategies through continuous observation and data collection methods.
Technician at Newport News Behavioral Health Center (2023-07 – Present) • Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients.
• Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them.
• Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
• Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times.
• Charted patient observations by following prescribed procedures and standards.
Specialist at Sentara Surgery Specialists (2024-03 – 2024-09) • Performed patient intake, including gathering detailed medical histories and vital signs.
• Documented medical data in patient charts, facilitating accurate records.
• Performed basic clinical duties such as dressing changes, wound cleaning, dressing removal, suture removal, splint application, removal.
• Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs.
• Documented visits using Electronic Medical Records system.
• Stocked supplies and instruments for examination rooms.
Specialists at Sentara Neurology Specialists (2022-06 – 2023-02) • Tracked the progress of long-term cases over time through regular visits with the patient.
• Assessed postoperative recovery status of patients after surgery or procedures.
• Administered prescribed medications according to physician orders and followed up with follow-up appointments when necessary.
• Actively participated in team meetings to discuss best practices for patient care management.
• Demonstrated expertise in using medical terminology to accurately document patient information and progress.
Specialists at Sentara Family Medicine Physicians (2021-04 – 2023-02) • Demonstrated expertise in using medical terminology to accurately document patient information and progress.
• Responded quickly to emergency situations involving critical or life-threatening events.
• Facilitated referrals to other healthcare professionals when necessary to ensure comprehensive care was provided.
• Utilized effective communication skills to effectively collaborate with interdisciplinary teams.
• Developed and maintained strong relationships with patients, families, and healthcare providers by providing excellent patient care.
Representative at Sentara Williamsburg Regional Medical Center (2019-01 – 2021-04) • Answered incoming calls promptly while maintaining professional demeanor at all times.
• Utilized knowledge of third party payer rules and regulations related to reimbursement of healthcare services and products.
• Participated in training sessions conducted by department heads or outside vendors on new software systems or updates.
• Maintained up-to-date knowledge of departmental policies and procedures related to admissions and registration functions.
• Initiated contact with insurance companies to verify eligibility, benefits, co-payments, deductibles. prior to admitting a patient. Receptionist at Sentara Williamsburg Regional Medical Center (2017-10 – 2019-01) • Greeted visitors warmly and ensured they had a positive experience.
• Handled cash and credit card payments with accuracy.
• Answered phones professionally in accordance with organizational protocols.
• Assisted with administrative tasks such as filing documents, copying materials.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Maintained accurate records of all incoming calls, messages, and visitors.
• Delivered accurate phone messages to personnel with legibly written call-back numbers and names. Receptionist at The Official William & Mary Spirit Shop and Bookstore (2016-01 – 2017-11) • Managed daily calendar appointments for staff members.
• Operated multi-line phone system efficiently while managing high call volume.
• Checked visitors in and directed or escorted to appropriate departments and personnel.
• Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
CMA – MedCerts (2023)
RBT – Rethink (2025)
