T'lisa Hunt

Legal Administrative Assistant with 6+ years managing high-volume legal records, document management, and intake communications, driving improved turnaround and audit readiness through disciplined quality control, accurate data entry, and detailed documentation. Experienced in supporting case file workflows, expense processing, and scheduling while maintaining accurate logs and resolving escalations to preserve case timelines. Seeks to apply process focus, organizational strengths, and strong communication to enhance legal records operations and client responsiveness.

Legal Intake Specialist at Chisholm Chisholm Kilpatrick (2026-04 – 2026-05)

• Serve as point of contact for potential clients throughout the intake process, ensuring accurate data entry and documentation management
• Manage large amounts of inbound and outbound calls in a timely manner, supporting workflow monitoring and scheduling for intake appointments
• Clear, concise, and accurate written and verbal communication to facilitate effective case file updates
• Following communication "scripts" when handling different topics to support quality assurance and consistency in legal records
• Learn about CCK's practice areas and become conversant with the legal issues facing our clients, contributing to effective indexing and organization of case files
• Demonstrate empathy to potential clients and put them at ease during their difficult time while maintaining accurate filing of all records
• Provide detailed written summaries about potential clients' needs to attorneys, supporting legal records management and expense processing documentation
• Request and review all necessary documents from potential clients, incorporating scanning and copying as needed for case files

Records Representative - Operations Specialist (Production) at Ontellus - Discovery Resource (2023-05 – 2025-08)

• Managed 60 outbound calls daily to custodians, ensuring timely record retrieval, accurate data entry, and clear documentation for legal records
• Maintained detailed interaction logs to support quality control, expense processing, and expedite escalations to supervisors
• Performed quality control on 60+ records per day before client release to ensure accuracy, compliance, and proper filing of case files
• Organized follow-up schedules and escalated unresolved files to reduce processing delays, improve scheduling, and enhance turnaround time
• Monitored and analyzed custodian interactions to streamline processes, resulting in gains in workflow monitoring, response times, and issue resolution
• Partnered with team members to organize follow-up calls, improving workflow efficiency, supporting travel arrangements for offsite custodians, and fostering a supportive work environment
• Maintained comprehensive records of custodian interactions, ensuring accuracy, compliance, and proper indexing with organizational standards
• Streamlined record retrieval processes, enhancing turnaround times, mail processing, and significantly improving client satisfaction

Records Representative at US Legal Support (2022-08 – 2023-05)

• Managed 60 outbound calls daily to custodians to maintain accurate legal records, support document management, and case timelines
• Maintained detailed logs of custodian interactions to support tracking, audit readiness, and indexing of case files
• Prioritized daily tasks to meet performance-based targets, improve scheduling, and reduce case follow-up delays
• Coordinated status requests via online, email, and fax to ensure timely retrieval, scanning, and filing of records
• Executed 60+ daily outbound calls, achieving measurable improvements in lead generation, client engagement, and workflow monitoring

Receptionist at Sterling McCall Honda (2020-08 – 2021-08)

• Greeted and directed customers to appropriate departments, contributing to reception coverage, workflow monitoring, and improved wait times
• Managed high-volume multi-line calls to ensure prompt routing, accurate data entry, and reduced caller hold times
• Maintained vehicle inventory and organized stock processes, demonstrating organization and scheduling skills transferable to legal administrative tasks
• Prepared and shipped documentation accurately, supporting document management, mail processing, and reducing errors and returns
• Assisted managers with administrative tasks to support daily operations, including expense processing and filing, delivering measurable efficiency
• Managed high-volume incoming calls using a multi-line system, ensuring efficient call routing, multi-tasking, and reduced wait times for customers
• Assisted managers with various tasks, promoting teamwork, supporting travel arrangements, and improving operational efficiency across departments

High School Diploma – Humble High School (1999-08 – 2002-05)

Legal Secretary Certificate – Kingwood Community College (2007-06 – 2008-06)

Legal Office Receptionist Certificate – Kirkwood Community College (2007-06 – 2008-06)