Terrance Sykes

Experienced automotive management professional with 15+ years of dealership experience spanning Sales, Finance & Insurance, and Sales Management. Proven ability to structure and close automotive transactions, work with lenders, maximize gross profit, develop sales teams, maintain compliance, and deliver an exceptional customer experience.

Former Finance

Manager and Sales Manager with Hennessy Ford Lincoln Atlanta, with five years of experience in each role. Strong understanding of the complete automotive sales and F&I process, including deal structuring, lender relationships, credit approvals, product presentation, customer negotiations, profitability, and compliance. Seeking an opportunity as a Finance Manager / F&I Manager, where extensive dealership management experience can be leveraged to drive finance penetration, profitability, customer satisfaction, and long-term dealership success.

Finance Manager / Sales Manager at Hennessy Ford Lincoln Atlanta (2015-01 – 2026-01)

• Led and coached automotive sales teams to achieve monthly sales, gross profit, and customer satisfaction objectives.
• Managed daily dealership sales operations and worked closely with General Management, Finance, BDC, and Sales teams.
• Structured and desked vehicle transactions while balancing customer needs with dealership profitability.
• Assisted with credit-challenged and complex transactions by identifying appropriate deal structures and lender opportunities.
• Worked closely with Finance Managers to ensure deals were properly structured and moved efficiently through the F&I process.
• Negotiated vehicle purchases and trade values while protecting dealership gross profit.
• Trained and coached sales professionals on prospecting, presentations, negotiations, closing techniques, and follow-up.
• Monitored individual and team performance and implemented strategies to improve production.
• Maintained a strong focus on compliance, accurate documentation, and ethical sales practices.
• Built lasting customer relationships that contributed to repeat and referral business.
• Managed the complete F&I process from credit application through funding and delivery.
• Presented and sold finance and protection products while identifying products appropriate to each customer's needs.
• Worked with multiple lenders to structure financing and secure competitive approvals.
• Reviewed credit applications, lender stipulations, terms, rates, and deal structures.
• Maximized finance and insurance profitability through professional product presentation and value-based selling.
• Maintained strict compliance with dealership policies, lender requirements, and applicable regulations.
• Explained financing terms, contracts, warranties, GAP, service contracts, maintenance products, and other protection products clearly to customers.
• Worked closely with Sales Managers and Sales Consultants to structure deals and resolve issues before delivery.
• Protected customer satisfaction while maintaining dealership profitability.
• Ensured accurate contracts, funding documents, lender requirements, and deal jackets.
• Built customer trust through transparent communication and professional F&I presentations.

Sales Professional / Finance Manager at Dodge Chrysler Jeep Ram (2011-01 – 2015-01)

• Began automotive career in professional vehicle sales and developed extensive experience in customer relations, negotiations, product knowledge, and closing.
• Progressed into Finance Manager responsibilities, gaining experience with credit applications, lender programs, deal structuring, and F&I products.
• Worked with customers across a broad range of credit profiles.
• Presented finance and protection products while maintaining focus on customer needs and dealership profitability.
• Developed strong knowledge of the complete automotive sales and finance process.
• Established a foundation in dealership operations that ultimately led to Sales Management and senior F&I responsibilities.

Bachelor Degree in Business Administration and Management Minor Psychology – Lincoln University

High School Diploma – Lincoln University