Lead Manager at Lions Head Real Estate (2026-08 – Present)
- Serve as the first point of contact for the company, managing all inbound lead communication and ensuring a professional, responsive experience from the very first interaction.
- Increased the percentage of booked appointments while reducing the no-show rate through structured confirmation sequences and follow-up.
- Manage the lead pipeline end-to-end, ensuring every lead is accurately routed to the correct marketing campaign to maximize conversion and reporting accuracy.
- Own follow-up communication and customer service across the full client lifecycle, from initial inquiry through appointment completion.
- Manage Google Workspace, Slack and GoHighLevel.
Project & Operations Manager at OCD Painting & Flooring (2026-01 – 2026-08)
- Manage 6–10 concurrent residential and commercial projects end-to-end, consistently maintaining project profit margins through active monitoring of material expenses and labor budgets.
- Handle inbound and outbound client calls daily, managing the full communication cycle from lead qualification through project completion.
- Schedule an average of 15 estimate appointments per week through structured outreach and follow-up sequences, maintaining high show rates through confirmation.
- Maintain accurate records for every lead and project including traffic source, scope of work and estimated dollar amount, enabling reliable cost-per-acquisition reporting and revenue forecasting.
- Authored company SOPs for material ordering, piece-rate payroll calculation, client communication standards and CRM/system onboarding for new employees.
- Administer tools across the full operations stack: GoHighLevel, Jobber, Slack, Google Workspace, Monday.com, Quickbooks and Ply.
Independent Veterinarian & Practice Operations Lead at Self-Employed (2024-09 – 2026-01)
- Independently manage all business operations for a mobile veterinary practice including appointment scheduling, CRM records, invoicing, follow-up communication and client retention.
- Optimized appointment routing and scheduling systems, increasing completed appointments per week through consistent follow-up and client communication.
- Maintain accurate client records and service logs with zero data-entry errors, applying the same documentation standards expected in corporate operations roles.
Veterinarian — Clinical & Scheduling Coordinator at HOSVET — University of San Francisco (2022-06 – 2024-09)
- Managed high-volume client scheduling for a busy clinical environment, designing appointment systems and route sheets that improved on-time coverage and reduced scheduling gaps.
- Maintained patient and client records with accuracy, performing data entry and documentation under time pressure in a fast-paced setting.
- Built long-term client relationships through consistent follow-up and clear communication, directly contributing to client retention and referrals.
- Served as the bilingual (Spanish/English) liaison between international staff and clients, ensuring clear communication across language barriers.
Project & Operations Coordinator at Self-Employed (2022-03 – 2022-05)
- Coordinate crew schedules, project timelines and vendor material procurement to ensure on-time, on-budget project delivery.
- Calculate and process payroll including piece-rate compensation for field crews, ensuring accuracy and timely disbursement.
Clinical Operations Intern at Davie County Large Animal Hospital (2021-02 – 2022-03)
- Supported daily operations including appointment scheduling, patient record management, and pharmacy inventory tracking, developing strong habits in data accuracy, attention to detail and workflow organization.
- Prepared operational reports and coordinated documentation for the medical team, ensuring smooth handoffs and timely patient care.
- Communicated directly with clients in English in high-stakes situations, demonstrating composure and professionalism in a fully English-speaking US environment.
