Tabitha Mariani

Motivated and detail-oriented professional with experience in customer service, administrative support, and hospitality supervision. Skilled in assisting the public, managing office tasks, and maintaining organized records in fast-paced environments. Known for communicating professionally, handling sensitive information with discretion, and providing helpful, respectful service to diverse community members.

Experienced in scheduling, documentation, and coordinating with team members to support daily operations. Recognized for reliability, adaptability, and a strong commitment to supporting public service and maintaining a positive, professional office environment.

Customer Service Representative at Health Plan One (2025-09 – 2026-01)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Executive Administrative Assistant at Millionaire Essentials LLC (2023-07 – 2024-05)

• Managed calendars, scheduled meetings, and coordinated daily operations for executives
• Served as a primary point of contact for clients, maintaining professional and timely communication
• Handled sensitive and confidential client information with discretion and accuracy
• Assisted clients with documentation and information needed for business funding
• Organized projects, tracked deadlines, and prepared summaries and talking points
• Supported podcast production by organizing topics, timelines, and schedules
• Scheduled appointments and handled calenders for senior leadership.

Supervisor at Hornblower Cruises & Events (2018-03 – 2020-08)

• Supervised and trained new employees, ensuring adherence to company policies
• Coordinated staff schedules and adjusted assignments to meet operational needs
• Delivered consistent, high-quality customer service in a hospitality setting
• Maintained positive client relationships through clear communication and problem-solving
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

High School Diploma – High School For Enterprise Business And Technology (2011-08)