Tacori Phillips

Detail-oriented and results-oriented professional with experience in data entry, customer service, healthcare administration, insurance verification, scheduling, and workflow management. Skilled at accurately entering and maintaining information, reviewing records, following established procedures, and protecting sensitive information. Strong computer skills with a proven ability to work independently, meet performance goals, and maintain accuracy in fast-paced environments.

Data Entry Specialist at Maximus (2022-06 – Present)

• Entered, updated, and maintained patient and insurance information with close attention to accuracy and completeness.
• Reviewed information for accuracy and completeness and corrected discrepancies before records were processed.
• Followed established procedures for documentation, data handling, and workflow processing while meeting productivity expectations.
• Coordinated information across teams and maintained organized records to support timely and accurate processing.
• Handled sensitive information responsibly and followed established compliance and security procedures.
• Communicated clearly with team members to resolve data or documentation issues and keep work moving efficiently.

Personal Trainer at NexGen Fitness (2020-08 – 2022-06)

• Built strong client relationships through personalized wellness plans and attentive customer care.
• Promoted brand offerings and achieved consistent client satisfaction remotely via virtual training platforms.

Customer Service Supervisor at Alorica Call Center (2020-05 – 2022-11)

• Supervised and coached a remote team of 15+ representatives, ensuring top-tier service delivery across phone and digital channels.
• Consistently met or exceeded KPIs for first-call resolution, customer satisfaction (CSAT), and quality assurance.
• Designed and led virtual training programs that improved team productivity by 20%.
• Resolved complex customer escalations, fostering trust and boosting retention rates.

Security Supervisor at Security and Investigations (2018-12 – 2021-03)

• Handled sensitive information responsibly and followed established compliance and security procedures.
• Communicated clearly with team members to resolve data or documentation issues and keep work moving efficiently.

Business Operations Consultant at Impact Fitness (2014-07 – 2018-09)

• Designed engagement strategies and lead generation plans that increased client acquisition by 30%.
• Advised fitness centers on operational improvements and marketing efforts.

Bachelor of Science in Computer Science – Business and AI – Maestro University (2026-04)

Certification in Medical Billing and Coding – Peloton College (2023)