Store Clerk/Cashier at C & F Food Store (2024-01 – 2024-06)
- Operated cash register and processed customer transactions with accuracy and efficiency
- Provided excellent customer service by greeting customers, answering inquiries, and resolving any issues or complaints
- Managed cash drawer, including counting money, balancing cash register at the end of each shift, and preparing daily sales reports
- Assisted in receiving merchandise shipments, verifying contents against purchase orders, and stocking shelves as needed
- Collaborated with team members to ensure proper pricing of products and accurate signage throughout the store
- Trained new employees on store procedures, including operating the cash register system effectively
- Contributed ideas for improving overall store operations during team meetings
Personal Assistant at LaTeeDa Photography (2019-07 – 2023-10)
- Managed and maintained executive's calendar, scheduling appointments and coordinating meetings
- Arranged travel accommodations including flights, hotels, and transportation for domestic and international trips
- Screened phone calls and emails, prioritizing messages and responding on behalf of the executive as needed
- Handled confidential information with discretion while maintaining a high level of professionalism at all times
- Managed expense reports by accurately tracking receipts, reconciling expenses, and submitting timely reimbursements
- Performed research tasks such as gathering data or compiling reports to support decision-making processes
- Maintained an organized filing system both physically and digitally to ensure easy retrieval of important documents
- Anticipated needs of the executive by proactively identifying potential issues or challenges before they arise
- Implemented time management strategies that increased productivity by XX%
- Served as point-of-contact for clients/customers/vendors resolving inquiries promptly
- Demonstrated strong problem-solving skills by resolving conflicts and addressing issues in a timely manner
Server/Shift Manager at Village Inn (2017-02 – 2019-06)
- Managed a team of XX servers, providing guidance and support to ensure exceptional customer service
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process
- Closely monitored inventory levels for bar supplies, anticipating needs based on historical data analysis
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
- Managed daily operations of a busy restaurant floor, overseeing a team of XX staff members
- Implemented efficient seating arrangements and reservation systems to optimize customer flow and minimize wait times
- Monitored inventory levels and placed orders for supplies to prevent shortages or excess stock
- Resolved customer complaints or concerns promptly and effectively, striving to exceed their expectations
- Conducted regular performance evaluations for staff members, providing constructive feedback for improvement opportunities
- Created employee schedules based on business needs while considering individual availability and preferences
- Ensured adherence to company policies, procedures, and standards by all employees through regular training sessions
Front Desk Receptionist at Estilos Salon (2013-06 – 2017-02)
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Ordered office supplies ensuring availability while managing costs within budget constraints
Night Auditor at Quality Inn (2012-05 – 2014-12)
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
- Collaborated with housekeeping staff to coordinate room availability for incoming guests
- Balanced cash drawers and completed end-of-day accounting procedures accurately
- Maintained strict confidentiality of guest information in accordance with privacy regulations
- Conducted regular inspections of public areas to ensure cleanliness and safety standards were met
- Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
