Taf Chanakira

Healthcare administration professional with two years of experience supporting dental practices across insurance verification, claims, patient accounts and payment posting, backed by over four years of stakeholder liaison, communications and event coordination. Manages approximately 100–120 claim submissions and follow-ups each week with a strong focus on accuracy, clear documentation and timely communication. Reduced full benefits breakdown time from 45 to 25 minutes, contributed to a 30% reduction in claim denials, and trains colleagues on standardised procedures.

Dependable, process-driven and motivated to support clinicians and clients in a values-driven practice.

Revenue Cycle Management Specialist at ZimWorX (2024-10 – Present)

• Verify insurance eligibility and complete full benefits breakdowns for multiple dental practices, catching terminated or incorrect coverage before it reaches the patient.
• Reduced full benefits breakdown time from approximately 45 minutes to 25 minutes by improving the verification workflow.
• Contributed to a 30% reduction in claim denials through improved verification and claim-submission processes.
• Manage approximately 100–120 claim submissions and follow-ups per week, recovering denied claims through targeted documentation and follow-up.
• Maintain patient accounts and payment posting; introduced automated data capture and locally processed OCR to improve the speed and accuracy of posting.
• Built Excel and Power BI trackers and dashboards to give visibility of outstanding claims and follow-up requirements.
• Wrote and improved SOPs for insurance verification and claims workflows, standardising processes where documentation was previously limited.
• Train new team members and support adoption of updated workflows and SOPs across the team.

Media and Liaison Officer at Legends Football Academy (2022-04 – Present)

• Act as key point of contact for media, parents, coaches, volunteers, sponsors and other external stakeholders.
• Prepare and distribute press releases, newsletters, brochures and other communications.
• Coordinate interviews, press conferences and event coverage; monitor media coverage and recommend improvements to visibility and engagement.
• Support planning and delivery of three annual tournaments, coordinating stakeholders and operational requirements.
• Helped establish an 8-team U21 football league, now operational and televised.
• Contribute to sponsorship and partnership development, engaging prospective sponsors to secure long-term support for academy programmes.

Content Creator at Rising Stars Media (2014-03 – 2022-05)

• Worked across the full content-production cycle, from concept and scripting through capture, editing and delivery.
• Supported planning, production and management of media projects, balancing timelines and available resources.
• Captured and edited photographic and video content for publication.

Product Photographer and Editor at ABC Auctions (2020-10 – 2021-08)

Community Manager at Stimulus Africa (2017-06 – 2017-12)

Certified Life Coach at Fabulous Tours and Leisure (2013-09 – 2016-12)

Cashier, Customer Service at Edgars Stores Zimbabwe (2013-07 – 2013-11)

Bachelor's Degree in Computer Software Engineering – Zimbabwe Open University (2016 – 2020)