Taha Hashmi

Senior ServiceNow Architect with 10+ years of experience delivering enterprise-scale solutions across ITSM, ITOM, SecOps, GRC, HRSD, and CSM. Specialized in platform architecture, CMDB/CSDM implementation, AIOps enablement, and complex integrations. Proven track record of designing scalable, high-performance ServiceNow ecosystems, driving automation, and aligning technology solutions with business objectives.

Senior ServiceNow Architect - CRI Advantage

(2023-01)

Project: Enterprise AIOps & ITOM Transformation for Global Infrastructure

• Defined enterprise-wide ServiceNow architecture across ITSM, ITOM, SecOps and GRC modules.
• Led CSDM-based CMDB implementation to improve data accuracy and service visibility.
• Architected AIOps solutions using Event Management and Metric Intelligence for proactive operations.
• Designed integration architecture using REST/SOAP, MID Servers and IntegrationHub.
• Implemented automation strategies reducing manual effort and improving MTTR.

ServiceNow Technical Developer - Intact Technology

(2021-01 - 2023-12)

Project: ITSM & Event Management Implementation with Monitoring Integrations

• Developed and customized ServiceNow solutions across ITSM, ITOM, and HRSD modules.
• Built reusable scripts, Script Includes, and APIs for scalable development.
• Implemented integrations with external systems using REST/SOAP and MID Server.
• Configured Event Management and supported alert correlation and monitoring integrations.
• Optimized platform performance through code improvements and best practices.

Senior ServiceNow Developer - Titan Technologies

(2018-01 - 2021-12)

Project: ServiceNow Platform Modernization & Service Portal Enhancement

• Designed and developed custom applications using App Engine and scoped apps.
• Implemented workflows and automation using Flow Designer and Workflow Editor.
• Built Service Portal components to enhance user experience.
• Supported CMDB data management and Service Mapping initiatives.
• Integrated third-party tools like Splunk and monitoring platforms.

ServiceNow Developer - Nuvolo

(2015-01 - 2018-12)

Project: ITSM Process Automation & CMDB Data Improvement Initiative

• Customized ITSM modules including Incident, Problem, and Change Management.
• Developed Business Rules, Client Scripts, and UI Policies.
• Assisted in integrations and MID Server configuration.
• Supported CMDB population and data cleanup activities.
• Provided production support and issue resolution.

Master of Science - Computer Science - University of Sialkot