Remote Customer Service Representative - CVS/Aetna - Remote
(2021-08)
- Handled Medicare member inquiries and resolved issues related to claims, benefits, and deductibles.
- Educated members on self-service options and plan benefits.
- Supported special projects and facilitated claims adjustments.
- Maintained accurate documentation and delivered respectful, kind service to every caller.
Mental Health Technician - SandyPines Residential Treatment Center
(2020-11)
- Provided continuous patient care supervision and crisis intervention.
- Led therapeutic patient groups and conducted Q15 rounds.
- Maintained safe environment and adhered to individualized care plans.
Accountant / Customer Service - Walmart
(2009-07 - 2021-07)
- Managed accounts payable, prepared journal entries, and ensured compliance with GAAP.
- Created reports for management, balanced budgets, and submitted sales and financial data to corporate.
- Coordinated with auditors and supported internal/external customers.
Pharmacy Technician - CVS
(2015-08 - 2016-12)
- Ordered supplies, maintained compliance records, and managed pharmacy inventory.
- Entered/transcribed medication orders and served as liaison between pharmacy and providers.
- Trained new employees and ensured accurate workflow scheduling.
Pharmacy Technician - Walgreens
(2011-02 - 2016-06)
- Assisted customers, resolved insurance claims, and maintained inventory.
- Performed quality control, balanced tills, and led training for new hires.
