Tai Hughes

Healthcare professional with 25+ years of progressive experience in patient-facing care, clinical environments, and wellness operations. Proven ability to support multi-provider clinics, coordinate daily operations, train and mentor staff, manage high-volume client experiences, and maintain service excellence across fast-paced healthcare settings. Strong background in client retention, workflow coordination, and provider support with a reputation for reliability, communication, and operational consistency.

Clinic Manager | Senior Lymphatic Therapist at Austin Lymphatic / Houston Lymphatic (2023-01 – Present)

• Support daily operations in a multi-provider clinical wellness environment serving post-operative and long-term recovery clients
• Coordinate staff scheduling and daily workflow execution to ensure consistent patient flow and service delivery
• Train and mentor therapists on treatment protocols, communication standards, and client experience expectations
• Support performance alignment through coaching, feedback reinforcement, and service standard consistency
• Maintain clinic inventory systems and supply readiness across treatment rooms and providers
• Deliver hands-on lymphatic therapy while maintaining high client satisfaction and retention
• Collaborate with leadership on operational improvements and client experience initiatives

Office & Clinical Manager at Westlake Lymphatic (2022-01 – 2023-12)

• Managed daily clinic operations in a multi-therapist wellness practice
• Supervised and supported a team of ~10 therapists and front-office staff
• Coordinated scheduling, patient flow, and clinic readiness for high-volume care delivery
• Provided onboarding and training support for new staff and therapists
• Participated in performance conversations and reinforced service standards
• Managed inventory and clinic supply systems
• Supported client retention through consistent service coordination and patient experience management

Lymphatic Therapist at Carolina Pintos Lymphatic (2021-01 – 2022-12)

• Provided manual lymphatic drainage therapy for post-operative and wellness clients
• Delivered individualized treatment based on client recovery needs and goals
• Maintained treatment documentation and client records
• Built strong client relationships through consistency, trust, and communication
• Educated clients on treatment expectations and recovery support

Massage Therapist | Patient Care Coordinator at ProCare Chiropractic

• Delivered therapeutic massage services in a chiropractic clinical setting
• Supported front office operations including scheduling and patient coordination
• Assisted with patient flow between providers and treatment rooms
• Built strong patient relationships and contributed to retention
• Supported clinic operations in both clinical and administrative functions

Massage Therapist / Lead Therapist at Various Clinical & Wellness Settings

Additional Experience (25+ Years)

• Delivered therapeutic bodywork across medical, chiropractic, and wellness environments
• Supported informal leadership, mentorship, and onboarding of new therapists
• Built long-term client relationships through trust, consistency, and care quality
• Adapted to multiple clinical systems and high-volume environments

Bachelor of Social Work in Social Work