Operations Director - Rehabilitation and Electrodiagnostics, P.A. - Hillsborough & Manatee County, FL
(2023-01)
Provide executive leadership and full operational oversight for a multi-site medical practice, managing two offices in Tampa and Manatee County supporting a rapidly expanding provider network
- Direct administrative, clinical support, and business operations to ensure consistency, efficiency, and compliance across all locations
- Lead strategic workforce planning, staffing models, scheduling, and coverage strategies to support uninterrupted operations and practice growth
- Oversee the complete HR lifecycle, including recruitment, onboarding, offboarding, payroll processing, benefits administration, and employee relations
- Supervise department leaders and staff, establish performance expectations, and implement accountability and training standards
- Manage physician and APRN onboarding, including credentialing coordination, licensing, DEA compliance, EPCS access, and EHR system configuration
- Ensure compliance with OSHA, HIPAA, MSDS, Biohazard regulations, and continuing education requirements
- Serve as the primary liaison with IT providers, insurance brokers, compliance vendors, and regulatory agencies
- Oversee financial operations including accounts payable, deposits, budgeting, and procurement
- Standardize operational policies, workflows, and systems across both offices to support scalability, risk mitigation, and fairness
- Optimize patient intake, front-desk workflows, and communication systems to enhance operational performance and patient experience
- Maintain all business licenses, APRN protocols, and city and county registrations for both locations
Office Branch Manager / Scheduler / Intake Specialist - Family Home Health Services
(2019-01 - 2023-01)
- Oversaw daily office operations and administrative functions
- Managed billing, collections, claims processing, admissions, and discharge operations
- Led new hire onboarding and scheduling coordination
- Ensured compliance with agency policies, procedures, and professional standards
- Collaborated with client care coordinators to assign appropriate clinical staff
- Investigated operational issues and implemented corrective actions
- Coordinated SN, PT, OT, ST, and HHA scheduling
Scheduler / Recruiter - Angels Care Home Health - Tampa, FL
(2017-01 - 2019-01)
- Coordinated staffing for RNs, LPNs, HHAs, and healthcare professionals
- Recruited and placed personnel for patient cases
- Processed employee payroll and scheduling
- Verified insurance and completed admissions documentation
- Managed referrals from hospitals and physician offices
- Conducted patient follow-ups to assess service quality
IT Specialist / Clinical Support / Inbound Call Center - Cherry Health Services - Grand Rapids, MI
(2013-01 - 2016-01)
- Provided technical support to more than 20 clinical locations
- Assisted with software systems, database administration, and hardware installations
- Evaluated existing and new technology systems for operational effectiveness
- Delivered phone and in-person IT support to clinical and administrative staff
- Troubleshot and resolved system and hardware issues efficiently
Office Manager / Bilingual Recruiter - Forge Industrial Staffing - Grand Rapids, MI
(2009-01 - 2013-01)
- Recruited, interviewed, hired, and placed high-volume industrial personnel
- Managed 30–100 new hires weekly across multiple client organizations
- Conducted drug testing, background checks, and reference verification
- Maintained strict confidentiality and compliance standards
- Coordinated interdepartmental communication and scheduling
- Monitored customer satisfaction and resolved service-related concerns
- Recruited for roles including machine operators, forklift drivers, QA/QC, maintenance, and sanitation
