ABA Operations and Scheduling Coordinator - Georgia Regional Behavioral Services - Lilburn, GA
(2026-05)
- Monitor service utilization and authorized hours, identifying underutilization, scheduling gaps, and potential barriers to maximize billable services.
- Audit and reconcile employee timesheets, session documentation, and scheduling records to ensure accuracy and support timely payroll and billing processes.
- Coordinate with onboarding and staffing while troubleshooting coverage gaps and communicating operational changes with employees, families, and internal teams so support consistent services.
- Supported management with recommendations on staffing and procedural changes.
- Support insurance authorizations and billing operations by monitoring authorizations, identifying documentation discrepancies, and resolving issues that may affect service continuity and revenue.
Registered Behavior Technician - Achievements ABA Therapy - Atlanta, GA
(2023-12)
- Provided direct 1:1 ABA therapy to clients with developmental and behavioral needs in school, home, and community-based settings.
- Collaborated with BCBAs, caregivers, teachers, and interdisciplinary team members to support consistency across environments.
- Met administrative and clinical documentation requirements.
- Implemented individualized behavior intervention and treatment plans under the supervision of a BCBA.
- Collected and recorded accurate data on client behaviors, skill acquisition, and progress toward treatment goals.
- Built positive, professional relationships with clients and families while promoting a supportive and engaging therapeutic environment.
Travel Medical Assistant / Referral Coordinator - Upperline Healthcare (Emory) - Atlanta, United States
(2022-10 - 2023-07)
- Assisted doctors with in-office procedures.
- Reviewed test results for completion and abnormalities.
- Educated patients on prescribed medications, treatments, and procedures.
- Coordinated referrals to specialists or diagnostic services.
- Conducted patient intake, including recording vital signs and medical history.
- Administered injections and vaccinations as directed by healthcare professionals.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Trained new medical assistants on office procedures and protocols.
Patient Care Coordinator - Village Podiatry Centers - Atlanta, Georgia
(2022-05 - 2023-07)
- Medical records/FMLA and appointment booking
- Insurance verification & prior authorizations
- Posting bills to medical insurance providers
- Ensured healthcare providers met specific documentation requirements.
- Ordering supplies
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork.
- Assisted with obtaining authorizations from insurance companies for specific procedures or tests.
- Demonstrated knowledge of various insurance plans and coverage specifics.
Medical Assistant Extern - Covington Women Health Specialists (Piedmont) - Covington, GA
(2021-12 - 2022-04)
- Performed routine laboratory tests on blood, urine, and other specimens.
- Assisted physicians during patient examinations and procedures.
- Coordinated referrals to specialists or diagnostic services when needed.
- Performed electrocardiograms EKGs as requested by physician.
- Administered injections, medications, and vaccinations as directed by physician.
- Communicated with insurance companies to verify coverage and obtain authorizations.
