Taiylor .h

Motivated individual with strong communication skills and a proven ability to resolve member complaints effectively.

Experience in customer service includes processing transactions accurately and educating clients on policies. Known for a positive attitude and team-oriented mindset, ready to contribute to a dynamic workplace.

Customer Service Representative at Planet Fitness (2026-02 – Present)

• Resolved member complaints by providing timely and effective solutions.
• Educated members on gym policies and membership options clearly.
• Supported a clean and welcoming environment through regular maintenance tasks.
• Assisted members with inquiries and account management in a friendly manner.
• Processed membership sign-ups and renewals accurately for seamless service.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Processed customer transactions efficiently and accurately.

Colorguard/Winterguard Captain at Stuart W. Cramer Raging Storm Marching Band (2023-08 – 2024-05)

• Land of the Sky Marching Band Competition Grand Champions
• Pirate Cove Classic Grand Champions

Stuart Cramer Raging Storm Marching Band (2023-08 – 2023-12)

• Guided and supported students and teachers during county-wide event to enhance educational experience.

Gaston County Fanfare Guide (2023-08 – 2023-12)

• Engaged with children and adults, organized instruments and uniforms, and supervised students to ensure smooth operations.

Bachelor of Science in Biology – University of North Carolina At Charlotte (2028-12)

High School Diploma in Band / Orchestra / Chorus, Performing Arts / Theater – Stuart W. Cramer High School