Member Service Representative - Navy Federal Credit Union
(2025-09)
Contract via TEKsystems
- Assisted members with account-related inquiries while delivering accurate, professional service aligned with credit union policies and procedures
- Navigated multiple systems simultaneously to research accounts, document interactions, and resolve service requests
- Built rapport with members through active listening, diplomacy, and solution-focused communication
- Maintained confidentiality and compliance with institutional guidelines while handling sensitive financial information
- Supported team objectives by maintaining service quality, accuracy, and timeliness in a fast-paced environment
Apple Advisor - Transcom Worldwide
(2024-06 - 2025-09)
- Delivered high-quality customer support through inbound calls by analyzing issues, researching solutions, and guiding customers step-by-step
- Managed multiple applications and systems simultaneously while maintaining accuracy and efficiency
- De-escalated complex and emotionally charged situations using empathy, professionalism, and sound judgment
- Maintained strict adherence to schedule, quality standards, and performance metrics in a high-volume environment
- Demonstrated self-discipline and accountability while working remotely in a structured setting
Receiving Office Clerk - McLane Foodservice
(2024-04 - 2025-09)
- Maintained accurate records, reports, and documentation for the receiving department
- Coordinated with internal departments, vendors, carriers, and buyers to ensure timely and accurate receipt of purchase orders
- Communicated discrepancies, rescheduled shipments, and no-call/no-shows promptly to leadership
- Ensured operational accuracy while managing multiple deadlines and priorities
Customer Service Specialist - Take-Ya Cleanin Further
(2017-02)
- Assisted 40+ clients daily via phone, email, web chat, and fax to resolve service inquiries
- Coordinated internally with operations to maintain up-to-date knowledge of services and processes
- Trained and mentored new hires on procedures, customer service standards, and best practices
- Used quality assurance data to ensure compliance with scripts, documentation, and escalation protocols
- Supported team objectives by maintaining service quality, accuracy, and timeliness in a fast-paced environment
Customer Service Specialist (Remote) - AIG / Service Warranty Net / Best Buy
(2021-03 - 2023-10)
- Maintained a 95% customer resolution rate by providing accurate, policy-compliant service
- Utilized CRM systems to document interactions, research accounts, and resolve service concerns
- Participated in ongoing training and certifications to expand product and system knowledge
- Collaborated with cross-functional teams to resolve complex customer issues efficiently
Customer Service Team Lead (Hybrid) - Hitsville Gym
(2019-07 - 2021-01)
- Set daily, weekly, and monthly goals to support service and grievance department performance
- Cross-trained new team members, contributing to a 17% increase in customer satisfaction
- Handled escalated complaints and sensitive issues during peak periods
- Supported management by ensuring adherence to service standards and policies
