Talia Martinez

Experienced bilingual personal injury professional with over 8 years of combined experience in case management, client communication, medical records and billing review, demand preparation, property damage support, and legal office administration. Additional experience and strong background in managing high volume personal injury caseloads, supporting Attorneys, quality control, case auditing, team training, workflow support , and mentoring case managers and assistants.

Certified Chiropractic

Assistant with strong understanding of medical treatment coordination and provider communication. Recognized for professionalism, integrity, compassion, dependability, organization, and strong client advocacy.

Operations Manager/ Senior Case Manager - Avian Law Group - Glendale, AZ

(2025 - 2026)

• Managed a high volume personal injury caseload while maintaining consistent communication with clients, attorneys, medical providers, insurance adjusters, and internal team members.
• Assisted with development of Arizona office by supporting daily operations, workflow organization, team coordination and office procedures.
• Supported case managers, case management assistants, intake staff, and new team members with training, guidance, and case handling expectations.
• Coordinated medical treatment referrals, records and billing request, provider follow ups, property damage issues, loss of use claims.
• Prepared and supported demand submissions, client updates, and case progression
• Worked closely with attorneys and management to identify case issues, resolve delays, and improve client service.
• Assisted with onboarding, team communication, office setup, scheduling support, and daily office needs during growth of Arizona office.
• Supported Arizona office growth by conducting interviews, assisted with candidate selections and extending offers to new hires.
• Played an active role in the development of Arizona office by assisting with location planning, furniture selection, workspace setup, office décor, supplies, and daily operational readiness.
• Promoted ethical case handling, strong client advocacy, team accountability and professional communication.

Quality Control - Rafi Law Group - Phoenix, AZ

(2021-01 - 2023-02)

• Conducted audits on physical and electronic personal injury files to ensure accuracy, organization, and proper case handling
• Reviewed demands, medical records, billing, subrogation , liens, and provider balances to confirm files were complete before submission.
• Evaluated how cases were managed by assigned paralegals and attorneys and identified missing information or areas of needing correction.
• Tracked monthly demand submissions, approvals, and rejections
• Provided additional training and support to paralegals regarding demand preparation and file quality.
• Communicated regularly with attorneys, paralegals, and upper management regarding case status, file issues, and quality control concerns.
• Assisted with meetings, training, deadlines, and team support.

Paralegal - Personal Injury - Rafi Law Group - Phoenix, AZ

(2021-01 - 2021-12)

• Managed personal injury cases from intake to demand phase while providing professional support to injured clients.
• Gathered, reviewed, and analyzed medical records and bills in preparation for demand.
• Prepared demands, opened claims, conducted case investigations and assisted with property damage matters.
• Communicated with auto insurance adjusters, medical providers, attorneys, and clients.
• Assisted clients with total loss paperwork, loss of use claims, and property damage.
• Placed subrogation on notice, verified balances, obtained final lien information.
• Identified crisis cases, policy limit opportunities, NOC demands, workers compensation matters, dog bite cases and premises liability cases.
• Managed over 180 cases while maintaining electronic and paper files
• Translated for Attorneys and clients as needed.

Chiropractic Assistant - INJURY CHIROPRACTIC - Phoenix, AZ

(2019-01 - 2021-01)

• Greeted patients, completed intakes, assisted with patient care, and supported daily clinic operations.
• Assisted with treatment flow, patient support, records request, and follow up on missed appointments.
• Communicated with Attorneys and paralegals regarding client treatment status, medical records and case related updates.
• Translated for doctors and patients.
• Assisted with filing, phone calls, opening files, closing files, and general office support.

File Clerk/Legal Assistant - Hastings & Hastings PC - Phoenix, AZ

(2016-06 - 2018-10)

• Requested records and bills from medical providers and reviewed files for demand preparation.
• Assisted with provider balance verification, reductions, settlement sheets, lien searches, police report requests.
• Set up claims with auto insurance and helped maintain organized physical and electronic files.
• Met with clients to provide case updates and translated for attorneys when needed.
• Assisted with drafting documents, scheduling appointments, mail, copying, faxing, and filing.

Front Desk Receptionist - Hastings & Hastings PC - Phoenix, AZ

(2014-03 - 2015-05)

• Provided customer service, greeted clients, answered phone calls, scheduled appointments, and translated for clients and attorneys.
• Verified auto insurance, reported claims, drafted letters, and handled incoming and outgoing mail.
• assisted with filing, copying, faxing, bank deposits and opening and closing the office.

Receptionist - Western Dental Services - Phoenix, AZ

(2012-04 - 2013-06)

• Greeted patients, answered phone calls, scheduled appointments, verified insurance, and provided bilingual customer service.
• Assisted with filing, copying faxing , office organization, and daily front desk responsibilities.

Receptionist - Arizona State University Disability Resource Center - Phoenix, AZ

(2010-03 - 2012-02)

• Answered phone calls, scheduled appointments, filed documents, made copies and supported office administrative needs.
• Provided professional customer services and assisted with daily front desk responsibilities.

Arizona State University (2009 - 2012)

Trevor G. Brown High school (2005 - 2009)