Talitha Provost

Proficient in software, office, and EHR products such as Word, PowerPoint, Excel, Epic, MyChart, Athena, and Cerner. Able to effectively communicate, understand, and execute expectations. Excellent organizational skills with the ability to plan and implement projects through completion. Results oriented, contributor, efficient, and able to adapt, focused on positive outcomes and success for all.

AR Specialist at ECLAT Health Solutions (2024-04 – Present)

• Prepare, review, and electronically submit UB-04 and CMS 1500 claims for Medicare, Medicaid and commercial insurance
• Follow up denials and work with health plan provider representatives to understand and resolve issues
• Gather medical records and compose letters for reconsideration and resolution
• Utilize knowledge of ICD/CPT coding to ensure compliance with authorization criteria

Front Office Lead at Legacy Community Health (2021-01 – 2024-04)

• Completing weekly reports, deposits, and ensuring two sites are staying on track and meeting their goals
• Provides quality training and motivation to team, and attends trainings to better care for ARIES, Ryan White, and Public Heath patients
• Improves communication between service line leads by ensuring needs are being met and following up on past and current issues to guarantee progress
• Supporting management in changes/updates that are made, creative troubleshooting, team leadership, and aids in managing team workload, learning from other managers

Front Office Clerk at Legacy Community Health (2019-09 – 2021-01)

• Provide patient care services to all members of the community that visit, call, or express interest
• Facilitate the scheduling of patients for all service lines and ensuring all non-insured patients are aware of the programs Legacy has to offer
• Ability to establish good rapport with patients and team members, provides insight into areas that may need improvement
• Well-developed knowledge of insurance and grant practices, compliance, HIPA, and workplace safety

Store Manager at Once Upon a Child (2015-06 – 2019-09)

• Provided high-level and quality customer service and team leadership through positive and timely feedback
• Responsible for day-to-day store operations (marketing, merchandizing, sales, inventory, policy implementation)
• Maintained and achieved financial objectives (i.e. staffing, budget, variances, expenditures, loss-prevention)
• Recruited, interviewed, hired, trained and supervised employees
• Managed inventory, shipping and receiving of merchandise, and cleanliness of the store

Bachelor of Science in PSYCHOLOGY – Liberty University (2020-12)