Talyia Mays

Results-driven professional with 10+ years of experience in customer service, healthcare support, logistics, and leadership. Proven ability to resolve complex issues, improve operations, and lead with accountability. Strong background in compliance, de-escalation, and client advocacy.

Delivery Driver at Kroger (2024-01 – Present)

• High-volume deliveries with accuracy and safety compliance
• Strong customer communication and issue resolution
• Maintains food safety standards and documentation

Independent Contractor at Amazon Flex (2017-01 – Present)

• 100+ deliveries daily in fast-paced environments
• Improved efficiency through route optimization
• Zero-damage record and high customer satisfaction

Team Leader at Plexus Worldwide (2014-01 – 2017-12)

• Led and coached team members to improve performance
• Resolved escalations and ensured compliance
• Improved processes and service quality

Customer Service Analyst at McKesson (2011-01 – 2013-12)

• Managed reimbursement and insurance coordination
• Supported patients with financial programs
• Handled sensitive situations professionally

High School Diploma