Assistant Vice President, Access Services - Albany Medical Health System - Albany, NY
(2026-07)
Promoted to Assistant Vice President to provide executive leadership for enterprise Access Services across four hospitals. Responsible for strategic direction, operational performance, workforce planning, and enterprise initiatives spanning patient access, centralized scheduling, eligibility, and prior authorization. Partner with senior executive leadership to advance system-wide access transformation and revenue cycle strategy.
System Director, Access Services - Albany Medical Health System - Albany, NY
(2025-12 - 2026-07)
- Lead system-wide access operations across four hospitals; standardized scheduling, eligibility verification, and prior authorization workflows to improve patient access and reduce cycle times.
- Manage 220+ staff (15 managers, 10 supervisors); implement data-driven performance management, onboarding, and leadership development.
- Architect and deploy an access gateway to streamline insurance verification and authorization, improving stakeholder experience and reducing cycle times.
- Partnered with executive clinical leadership to redesign enterprise authorization workflows, reducing downstream denials by more than $8M and accelerating reimbursement. Oversee department budget and technology investments, achieving sustainable growth and efficiency.
- Unified access services across four hospitals, establishing a standardized system-wide department to enhance operational consistency.
Director, Access Services- Patient Engagement (Contact) Center - Albany Medical Health System - Albany, NY
(2023-08 - 2025-12)
- Transformed Patient Engagement Center by instituting clear operational standards, improving scheduling efficiency, and optimizing prior authorization processes for 500 physician practices and a Level 1 Trauma Center.
- Reduced call abandonment rates by 30% within six months by implementing accountability measures and performance benchmarks.
- Cut radiology scheduling lag times by 65% through process automation and workflow enhancements improving patient experience.
- Directed the daily operations of the Insurance and Authorization unit, overseeing eligibility verification, authorization, and denials management.
Interim Patient Access Executive Director - WittKieffer (Roswell Cancer Center) - Buffalo, NY
(2022-11 - 2023-08)
- Revitalized the New Patient Access Contact Center by improving scheduling, insurance verification, and authorization workflows, resulting in a 30% drop in patient complaints through quality assurance initiatives.
- Managed 3,500 internal and external referrals per month, streamlining processes to ensure timely and effective patient access.
- Built and mentored managerial teams, fostering collaborative, accountable leadership to drive operational excellence.
Revenue Cycle Supervisor - Northwell Health - New York, NY
(2017-10 - 2022-11)
- Drove a 14% reduction in outstanding accounts by optimizing medical records management, discharge coding, and quality auditing.
- Established a data-driven reporting system to track revenue, denials, and appeals, providing senior management with insights to guide financial strategy.
- Led 24 unionized employees, improving efficiency through optimized scheduling and workflow adjustments.
- Accelerated payment turnaround time by 20% in one year by strengthening billing compliance and payer communication strategies.
- Enhanced financial performance by analyzing denial codes and payer trends, reducing accounts receivable days and increasing cash collections by 8% in six months.
Supervisor Patient Access - New York Presbyterian Hospital - New York, NY
(2015-09 - 2021-09)
- Managed a diverse team of 41 unionized staff across seven FQHC sites, delivering reproductive, behavioral health, and primary care services to underserved populations.
- Successfully implemented the Medicaid Family Planning Benefit program, generating an additional $100,000 in revenue within the first year.
- Ensured all seven sites maintained Joint Commission accreditation and compliance with Department of Health regulations, strengthening quality of care.
- Enhanced operational efficiency by analyzing front-end trends, reducing deficiencies, and cutting denials by 8%.
- Reduced unbilled accounts by 60% in 12 months through strategic process improvements and billing optimizations.
Organ Donor Coordinator - LiveOnNY - New York, NY
(2015-06 - 2015-09)
- Effectively screened, triaged, and referred donor related phone calls to the appropriate procurement, transplant, or development personnel.
- Provided hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls.
- Approached families regarding the process of donation.
- Obtained consent from the family for tissue donation after presenting the donation option. Allocated organs by relaying accurate and timely information to appropriate transplant centers, UNOS staff and LiveOnNY transplant coordinators.
- Shared donor related information with the transplant center staff; including clinical coordinators, transplant surgeons, histocompatibility lab personnel, pathologists and organ preservationists.
Emergency Department Coordinator - Vassar Brothers Medical Center - Poughkeepsie, NY
(2013-06 - 2015-04)
- Oversaw daily operations of a high-volume emergency department with 75,000 annual visits, optimizing patient flow and service delivery.
- Led the expansion of emergency department facilities, successfully managing a $4.1 million project to add 16 new beds.
- Championed the transition to a new EMR system (FirstNet), reducing admissions processing time by one hour and cutting patient complaints by 25%.
- Managed a $10.5 million operating budget, increasing revenue by 12% while reducing costs by 10% through strategic financial oversight.
- Spearheaded IT collaborations, resolving over 75% of system-related issues through structured problem-solving initiatives.
