Tamara Island

Detail-oriented HR, Operations, and Administrative professional with 20+ years of combined healthcare, caregiving, customer service, and business operations experience, including 6+ years in administrative, quality assurance, onboarding, and operations coordination. Experienced in employee onboarding, compliance documentation, scheduling, admissions/intake support, records management, staff coordination, customer service, and executive-level administrative support. Known for professionalism, discretion, strong follow-through, organization, and the ability to remain composed while managing competing priorities, challenging personalities, and fast-paced environments.

Production Coordinator - Capital Heating, Cooling & Electric

(2025-02)

• Coordinate daily production schedules, service workflows, and priorities across multiple teams to support timely completion of work.
• Manage customer and internal communications, resolve scheduling issues, and maintain accurate information throughout the service lifecycle.
• Track project timelines, materials, permits, funding/receivables activity, and service requests while maintaining organized documentation.
• Coordinate plumbing, electrical, and HVAC-related scheduling and administrative requirements, ensuring information is routed to the appropriate teams.
• Handle customer concerns professionally and help identify process improvements that increase efficiency and service consistency.

Quality Assurance / HR Coordinator - Mount Castle Corporation

(2021-04 - 2025-02)

• Led onboarding and training activities for new employees, ensuring required paperwork, policies, and compliance documentation were completed accurately.
• Maintained employee records and HR information systems while protecting confidential personnel information.
• Supported quality assurance and compliance initiatives, policy updates, audits, and ongoing administrative operations.
• Partnered with leadership and department managers to address employee questions, documentation needs, and operational issues.
• Coordinated training, tracked completion requirements, and helped ensure staff remained aligned with organizational standards.

Executive Assistant / Administrative Support - Mount Castle Corporation

Career progression

• Provided direct administrative support to the Director of Operations and CEO, handling sensitive information, company paperwork, scheduling, communication, and follow-up.
• Supported new-client admissions/intake by coordinating documentation, interviewing, onboarding, and communication with internal leadership and staff.
• Assisted with employee interviewing, onboarding, company paperwork, and administrative processes from initial hire through active employment.
• Organized records, prepared documents, maintained accurate files, and served as a dependable point of contact between leadership, employees, clients, and families.

House Manager - Mount Castle Corporation

(2017-08 - 2021-04)

• Managed daily residential operations, staffing, schedules, documentation, appointments, logistics, and service needs.
• Supervised staff and reinforced company policies, safety requirements, documentation standards, and quality-of-service expectations.
• Coordinated communication among staff, residents, families, and leadership while responding calmly to time-sensitive situations.
• Maintained accurate records and supported a structured, respectful environment focused on client needs and operational consistency.

Compliance Insurance Specialist - Molina Healthcare

(2017-11 - 2018-01)

• Reviewed insurance-related information and policies for accuracy and compliance.
• Maintained organized, audit-ready documentation and supported policy management processes.
• Assisted with onboarding and training activities while following established procedures and confidentiality standards.

Furniture Case Manager - JCP Logistics

(2015-08 - 2017-11)

• Managed approximately 50–60 escalated customer cases per day, balancing high volume with accuracy and professionalism.
• Investigated service issues, coordinated resolutions, and communicated with customers and internal teams to improve satisfaction.
• Processed payments, refunds, and cancellations while maintaining accurate customer records and case documentation.

High School Diploma - Marshall High School