Fraud Operations Specialist - Velera - Tampa, Florida
(2020-01)
- Analyzed fraudulent activity patterns using advanced monitoring systems.
- Collaborated with IT teams to enhance system security features and fraud detection capabilities.
- Reviewed case files to ensure compliance with regulatory standards.
- Resolved customer complaints effectively and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with inquiries and product information.
- Managed high-volume inbound calls to assist customers with inquiries.
- Maintained records of troubleshooting activities and customer interactions.
Security Officer/Front Desk Agent - Texas Children's Hospital - Houston, Texas
(2015-06 - 2020-01)
- Conducted regular patrols to deter unauthorized access, enhancing overall patient safety.
- Monitored facility security and safety protocols throughout hospital premises.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated suspicious persons or vehicles, escalating concerns to authorities to maintain facility security.
- Participated in safety initiatives to maintain a secure environment for patients and staff by following infection control policies.
- Informed patients about their rights under HIPAA regulations.
- Documented patient information accurately in electronic health records systems.
