Warranty Administrator/Cashier/Switchboard at H&H Chevrolet Cadillac (2026-03 – Present)
- Spearheaded digital content creation and graphic design utilizing Canva for dealership Facebook and Instagram profiles
- Cultivated community partnerships by managing and updating promotional event content on the corporate website
- Boosted online engagement through targeted social media campaigns highlighting service department offerings
- Administered manufacturer warranty claims through GM Connect and DealerBuilt, securing a 90.3% average approval rate
- Processed service ticket transactions with 100% daily accuracy across all cash, check, and credit card reconciliations
- Optimized front-desk operations by maintaining a 99.98% call retention rate (less than 0.02% abandon rate) on a multi-department switchboard
Buyer Planner II • Demand Planner at Dayton Parts LLC • Dorman Products (2022-06 – 2025-12)
- Inventory Planner and Buyer for 92 Dorman vendors and 58 Dayton vendors for large auto parts distribution in the US and Canada for 10 distribution locations; Increased Fill Rate overall from 83.4 to 95%; Overall sku count 6,610 (Dayton 4820 skus – Dorman 1790 skus)
- Project Manager for New Business Onboarding including 14 projects with $1.1MM additional revenue with a 4% inventory investment using Monday.com
- Material Planning Coordinator for Top Customer Account Driving Overall KPI Increase from Mar ’23 to Dec ’24: OTD 79% Increase, Avg LT 65% Decrease, First Fill Rate 51% Increase
- Member of DELTA TEAM who mapped, tested and implemented specific functions for the successful transition from AS400 to SAP ERP system over 14 months
Production Buyer/Planner at Campbell Chain/Apex Tool Group LLC (2019-07 – 2022-04)
- Buyer Planner purchase raw material production components (BOM driven) est. spend $14mm/yr
- Assisted in analysis and expediting to manage supply chain issues for finished products in power tools division from China during first half of 2020 in relation to COVID-19 delays to increase OTS by 20%
- Increased overall OTD from 81% to avg 90% 2021/2022; inventory reduction by 55% raw materials
- Lead / Participate in kaizen events to increase efficiencies & reduce cost of product / processing time
Procurement Consultant at Rangam Consultants (2018-04 – 2018-07)
- Team member and analyst for identified inaccurate tax charges by vendors with est. savings $4mm
- Assisted Director of Purchasing in detailed data collection, calculation, review, communication, and cooperation of multiple sites & Finance, to create the 2019 Standard Price File and deliver on-time
- Increased accuracy and clarity of reporting for Operations, to include actionable savings, process improvement, data collection and output to ensure meet/exceed goals for all functional areas
Order Analyst III at Crane Care, The Manitowoc Company (2016-12 – 2018-02)
- Co-created, updated and published over 15 SOPs for reporting and scorecards for the department
- Updated and improved reporting of open customer orders by providing prioritization and actionable items to allow reduction of backorder aging by ~20% and overall $ reduction by ~32%
Procurement Consultant at Resources Global Professionals (RGP) (2016-04 – 2016-09)
- RFP completed for AV Equipment revision at main location, plus 7-year Service & Support All Locations which resulted in an overall 37.1% savings labor and equipment
- Completed successful review and processing of >80 contracts meeting P2P Legal requirements
Procurement Consultant @ Airbus Americas at Airbus Americas, Sparks Personnel (2015-01 – 2016-04)
- Ensured contract coverage for 89% of commodity (Information & Communications Technology) through MTD (multi-divisional teaming) among worldwide Airbus buyer network and Global-to-Global, Global-to-Local and Local-to-Local contracts in <7 months
- Booked savings of $273k on hardware purchases for new location setup & utilizing Global discounts and contract coverage for North America for annual spend of $1.5mm (approx. 18%)
- Analyze, improve, document and train business processes for PO request-to-creation process to meet SLAs of commodity owners/internal customer need and ensured compliance with the general procurement process to support a successful audit (0 findings)
- Vendor consolidation initiative for 85% reduction in number of software suppliers, resulting in $80k+ recurring cost savings (against $800k spend annually)
Senior Procurement Mgr/Director at Gardner Dixie Sales (2003-02 – 2014-09)
- Successfully lead, or was a member of, MFTs which arose out of strategic planning to manage all areas of the business operationally to meet objective of 5%+ increase in EBITDA over 3-year period
- Successfully lead teams in all operational areas to complete a total of 7 annual inventory counts at up to 8 locations each year, coordinating continued order fulfillment and minimum temp labor to fulfill customer needs while ensuring an accurate inventory count; 5-year average of <2% variance on a total value of $10-14mm on hand inventory with over 160k SKUs annually
- Co-managed vendor-partner program purchases, using negotiated terms & discounts, to increase cash flow and to optimize and allow an over 13% increase of early payment discounts over a 3-year period on up to $43mm annual inventory purchases (approx. $80k)
- Reduced overall number of stocking SKUs by 24% while increasing fill rate; Reduced days in inventory by 9% <2 years; Reduced slow-moving inventory from 4.29% of $6mm to.64% of $14mm over a 5-year period (an over 3.5% decrease while doubling inventory purchases due to extended awarded coverage territory by key vendor-partners)
- Implemented MFT management of inbound and outbound logistics charges via weekly invoice detail review; using data extrapolation, vendor-partnering, utilization of internal skills for data analysis, and ensuring visibility and accountability for all areas involved, procurement was able to lead a cross-functional team to an 11% savings in logistics costs for a 2 year period on $4.3mm spend; succeeded in implementing new tools, review and ownership to continue the checks & balances and managing the exceptions through root-cause analysis & systematic MFT review
Buyer/Parts Coordinator at Briggs & Stratton PP, LLC & Generac Corp (1997-08 – 2003-02)
- Purchased commodities include: -mufflers, steel die cast parts, pump components, corrugated, labels/decals, manuals, service parts, fasteners (VMI), plastic parts, pallets, & connectors
- Conducted RFQs for corrugated and labels/decals; outcome to choose new strategic vendor partners, saving over $1.5mm over a 3-year period (total spend $10mm), reduced carried inventory by 50%, and implemented JIT inventory at vendor cost while successfully supplying productions with zero line shutdown occurrences
- Key member of Team responsible for increasing dollars shipped per employee by 102% and increased fill rates from 72% to 98.6% over a 3-year period
