Family Services Specialist - Department of Welfare Social Services
(2024-03 - 2024-08)
- Set appointments for Clients in need of food, cash and medical assistance
- Reviewed and submitted necessary documents to get case approved
- Mail and scan all required documents to close the application
- Determined eligibility for customers
- Coordinated and scheduled assistance for customer in need
- Explained client's rights and responsibilities
- Communicated and stayed updated on policies and procedures
- Help set up outreach events for the disable, families, and seniors
Senior Marketer Project Manager - Vegas Cares, LLC - Las Vegas, NV
(2021-07 - 2023-12)
- Perform several forms of marketing such as grassroots, commercial, social media and community outreach including flyers and calendars
- Implement organizational outreach and organizing plans
- Prepared and Received Donations Letters from varies donors to and for non-profit organizations
- Set appointments for in and out patients with Disabilities, Mental and sexual Behavioral crisis
- Distribute and donated food, clothing for families in need
- Counseling and Patient Intake
- Assisted patients with filling out documents and help find resources based on their needs
- Pick up and drop off patients to necessary appointments and other available resource establishments
- Perform assessment on patients and enter information in our database system for follow-ups, tracking and documentation
- Facilitated group activities weekly for patients with disabilities, mental and behavior issues based on their assessments and as needed
- Set up marketing events and fairs for non-profits organization and local community vendors
- Stock and Rotated products in food pantry
Client Success Agent - National Debt Relief - Henderson, NV
(2019-11 - 2020-02)
- Provided phone support for clients involved in the settlement process using guidelines of the FDCPA (Fair Debt Collection Practice Act)
- Answered any general inquires addressing problems and/or concerns
- Inbound and Outbound calls, emails and online request for information
- Maintain a rapport with clients
- Resolved customer inquiries and complaints
- Review and process contracts
- Upload client documents
Customer Service Rep - Quest Software - Henderson, NV
(2019-04 - 2019-10)
- Dispatched Tow Truck to insurers for various Insurance Companies
- Make Follows up call to make sure Insurer was services were completed
- Answered and Handles Renton and Escalated calls
- Map out locations and destinations for the Insurer for roadside assistance
Procurement Specialist - Nixxi's Online Accessories & Boutique - Henderson, NV
(2014-05 - 2019-03)
- Interfaces with Product Line Manager
- Reviewed Planned Orders
- Created requisitions for purchased items and manage approval process
- Transmit and prioritizes approved purchased orders and supporting documents to supplier
- Track orders and confirmed lead times, delivery dates, and costs
- Review updates and maintain purchase orders until they are closed
- Ensured orders adhere to supplier agreement and contract
Mortgage Loan Processor - Citi Bank - Las Vegas, NV
(2012-07 - 2012-07)
- Coordinated with various banks, escrow, and title companies to complete the loan
- Reviewed and audit Title and Insurance policies
- Reviewed and cleared conditions
Loan Consultant- SBA Business Loan Documentation Specialist - San Fernando Business Development Corporation - Burbank, CA
(2010-08 - 2012-02)
- Ordered Flood Certification, Certificate of Good standing and Tax Service Contacts
- Assisted Loan Officers in getting recordable documents to Escrow and Title companies
- Sent out memorandums to Banks requesting copies of all bank's documents, estoppel certificates/agreements and lender participation fees
- Prepared closing documents for 504 SBA loans
- Contacted insurance companies for insurance policies
- Reviewed and audit Title and Insurance policies
- Coordinated loan signing with various banks, escrow and title companies
Sr. Business Loan Documentation Specialist - Advantage Certified Development - Long Beach, CA
(2005-07 - 2010-07)
- Prepared closing documents and supervise and facilitate loan closings adhering to the requirements set forth in the SBA Authorization Flood Certification, Certificate of Good standing and Tax Service Contacts
- Assisted Loan Officers in getting recordable documents to Escrow and Title companies
- Sent out memorandums to various Banks requesting copies of all bank's documents, estoppel certificates/agreements and lender participation fees
- Prepared closing documents for 504 and 7(A) loans. Request and reviewed financial statements and tax verifications
- Set up Portfolio Servicing files
- Ordered and prepared files for UCC-1 Filings
- Contacted insurance companies for insurance policies
- Reviewed and audit Title and Insurance policies. Visited properties for Site Inspections
- Travel and coordinated loan signing with various banks, escrow and title companies
- Prepared and recorded Third Party Agreements
Loan Processor- Contract - Tenet Federal Credit Union - Lomita, CA
(2005-01 - 2005-07)
- Reviewed credit reports, Data entry, customer service
- Requested titles from DMV
- Pulled and reviewed files for Visa increases and decreases
- Prepared and mailed out approval and declined letters to customers
Customer Service Specialist Visa Credit Card - Bank of America - Pasadena, CA
(2004-01 - 2004-08)
- Handled credit limit that increases and decreases
- Handled credit counseling
- Answered heavy phone lines
- Processed phone applications, credit card upgrades, balance transfers and consolidations
Junior Underwriter/ Condition Specialist- Contract - IndyMac Bank - Pasadena, CA
(2003-04 - 2003-12)
- Assisted Underwriters with reviewing and clearing conditions, pulled credit reports, verified employment
- Entered loans in the eMITS system, reviewed answers ordered appraisals
Senior Loan Processor-Contract - AmeriQuest - Long Beach, CA
(2002-01 - 2003-01)
- Flexed 1003's, verification of employment, stacking and auditing files
- Reviewed and made decisions on Conventional Loans
- Worked approvals from underwriters
- Ordered appraisals and titles
- Performed property profile and credit checks
- Pipeline 20-30. Prepared and signed off conditions
- Processed authorization to close and hand off file to doc department
- Assisted funding department to prepare files for closing
Fines & Fee Coordinator- Logistics-Contract - M & M Mars Candy - Vernon, CA
(2000-01 - 2001-12)
- Created and maintain (12) A/P and A/R spreadsheets daily
- Used Lotus Notes, FedEx packages, Collection, customer service
- Answered light phones
- Fined and claimed coordinated for deliveries unpaid by the customers and trucking company
- Fees coordinated to credit the customer for damaged goods
Loan Processor-Contract - Lakeshore Business Investment - Culver City, CA
(1998-01 - 1999-12)
- Prepared client and revenue spreadsheets
- Handled credit checks and lotus notes
- Set appointments
- Prepared business meetings
- Stacking and reviewing Conventional, FHA and Fixed Rate loans
- Followed-up and gather all conditioned requests and coordinated documents and funding
- Responsible for receiving and preparing files to be sent to underwriting companies
Administrative Assistant- Office Manager-Contract - CAH Financial Services - Los Angeles, CA
(1995-01 - 1998-12)
- Answered phones, typed, light bookkeeping, and accounting
- Assembled tax papers, filing, appointment setting, and prepared business meetings
- Data entry, U.S Mail, and FedEx
- Handled light financial counseling, and advisory
