Medical Assitant - MarinHealth ENT
(2023-07 - 2026-06)
- Assisted in patient intake and medical history documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Administered basic medical tests and recorded results accurately.
- Supported physicians during examinations and procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Ensured seamless patient care through thorough documentation of medical histories, vital signs, and medications.
- Managed appointment scheduling and coordinated follow-up visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined clinic operations by assisting physicians with routine procedures and diagnostic tests.
- Collaborated with healthcare team to streamline workflows and enhance patient experience.
- Improved patient satisfaction by delivering compassionate care and promptly addressing needs during visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated effectively with patients regarding care instructions.
Patient Service Representative - West County Health Centers
(2018-01 - 2018-07)
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Boosted patient satisfaction through compassionate and attentive care.
- Maintained accurate patient records in electronic health record systems.
- Streamlined communication between patients and medical staff to improve service delivery.
- Verified insurance eligibility and coverage for patients.
- Resolved patient concerns efficiently, ensuring high levels of satisfaction and trust.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient inquiries, providing accurate information and support.
- Greeted patients and families to create a welcoming environment.
Patient Service Representative/Certified Medical Assistant - Sutter Medical Foundation North Bay - Sebastopol, California
(2003-04 - 2008-02)
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient inquiries, providing accurate information and support.
- Greeted patients and families to create a welcoming environment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists and other healthcare providers for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Medical Records Clerk - Occidental Area Health Center - Occidental, California
(2002-03 - 2003-08)
- Reviewed medical documents for accuracy and completeness before filing.
- Organized patient records for efficient retrieval and compliance with regulations.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
