Assistant Overnight Manager - QuikTrip - Phoenix, AZ
(2024-01)
- overseeing daily store operations
- managing staff
- ensuring customer satisfaction.
- Performs and trains all duties of the Customer Service Representative
- Lead Customer service representative
- Prepares and transmits the daily bookkeeping
- Prepares, posts, verifies, and records customer payments and transactions related to accounts
- Creates invoices according to company practices
- submit invoices to customers.
- Maintains and updates customer files
- invoicing, gasoline data
- work with other departments to verify and record transactions and resolve account discrepancies
- delegates work assignments.
- Ensures that staff work safely and comply with local, state, and government weights, measures and labeling laws.
- Cooperates with other departments for special promotions to help drive sales.
Licensed Massage Therapist (LMT) - Az New Motion - Phoenix, AZ
(2022-06)
- therapeutic massages on clients
- Attending and participating in meetings and training sessions.
- improve circulation,
- promote relaxation
- relieve stress, pain, and injuries.
- Ensuring a clean, safe, and well-organized spa facility.
- Setting up spa and work stations, and ensuring cleanliness and tidiness throughout the shift.
- Assisting with keeping linens clean and tidy, and replacing them between sessions.
- Sterilizing equipment.
- Accompanying guests to and from treatment rooms.
- Consulting with clients to identify appropriate massage services.
- Providing massage services listed in the brochure.
- Maintaining records and filing documentation.
- Complying with all applicable standards, rules, and regulations.
Claim Processing Specialist - TMG Marketing - Tempe, AZ
(2020-01 - 2022-10)
- in charge of preparing loan files
- submitting them to banks or mortgage lenders for approval.
- processing claims,
- negotiating settlements,
- verifying insurance coverage,
- and reviewing insurance cases
- newborn enrollment functions,
- claims-encounter requests for verification and updates,
- PCP assignment activity,
- enrollment record error reports
Customer Service Representative - Valor Global - Phoenix, AZ
(2019-03 - 2019-11)
- Resolving network issues.
- configuring operating systems
- Using remote desktop connections to provide immediate tech support.
- Claims processing
- Providing quality and efficient customer service to customers.
- investigates account issues
- Processing claims against account
- respond to general inquires
- taking appropriate action while providing follow up care to our customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Resolved payment and order disputes
- Provided excellent technical support
- Operated the live chat
- Provided assistance to clients
- Diagnose and troubleshoot software and hardware problems
- Help our customers install applications and programs.
Administrative Assistant/Office Manager - Warehouse Services Inc - Sacramento, CA
(2018-04 - 2019-03)
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Answer and direct phone calls
- Organize and schedule meetings and appointments
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes and forms
- Claims processing
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Order office supplies
- Book travel arrangements
- Submit and reconcile expense reports
- processing claims,
- negotiating settlements,
- verifying insurance coverage,
- and reviewing insurance cases
- Provide general support to visitors
- Provide information by answering questions and requests
- Research and creates presentations
- Generate reports
- Handle multiple projects
- Prepare and monitor invoices
- Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
