Retail Management
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Results driven retail store manager whose 20+ year career in customer service has been distinguished by accelerated advancement, recognition and goal-surpassing performance. Seeking to employ background in a district-level leadership role while supporting the company's commitment to providing value and convenience to all customers
PEOPLES BANK UNIVERSAL BANKER II | November 2022 – Present
▪ Assisted clients with their banking needs, opened new accounts, and provided information on various banking products and services. Processed CTRs, open/renew CDs, receive /order cash shipments, IRA distributions and wire transactions.
▪ Processed daily deposits, withdrawals, and loan payments accurately while ensuring compliance with banking regulations and procedures.
▪ Proficient in using banking software and systems.
▪ Excellent communication and interpersonal skills, enabling effective client interaction and team collaboration.
▪ Strong organizational and time management skills, able to handle multiple tasks and prioritize effectively.
▪ Handled complex customer complaints, seeking resolutions to maintain customer satisfaction and retention.
BP ARCHLIGHT THORNTONS OIL COMPANY GENERAL MANAGER | November 2016 – July 2021
▪ Tasked with overseeing day-to-day operations of entire store while providing leadership support to peers serving as a mentor manager throughout assigned district.
▪ Successfully directed all areas of store operations through resolving operational issues, providing instruction, training and guidance of all employees including Assistant Managers, Cashiers, and
Stockroom Personnel.
▪ Delivered consistent Guest/Brand experience enabling store to achieve performance targets and improve financial performance year over year.
▪ Designated as a Super User for Kronos Timekeeping System Rollout providing ongoing training and support for peers.
▪ Maintained a staffed, stable, and efficiently scheduled work environment while providing a consistent
Team Member experience through coaching, developing and recognition.
FAMILY DOLLAR STORES GENERAL MANAGER | August 2010 - November 2016
▪ Ensured 100% compliance regarding all safety, loss prevention and cash handling procedures.
▪ Continuously trained and developed staff in all applicable policies, procedures, and programs.
▪ Monitored store metrics daily to ensure all KPIs are met.
▪ Weekly recruiting, interviewing, and onboarding for all levels of personnel.
▪ Issued appropriate counseling and disciplinary action to those associates who failed to meet performance standards.
▪ Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers within the district.
▪ Maintained vendor relationships to ensure appropriate brand representation throughout store.
Account Management Customer Service/ Loyalty Cash Management
Inventory Control/Shrinkage Succession Planning Project Management
ATS/Onboarding/Training Vendor Partnerships Multi Unit Management
Off Site Recruiting Performance Management Regulation Compliance
Staffing/Scheduling/Kronos/ADP Inventory Control/Shrinkage. P&L/KPI Analysis
Associate Degree in General Studies
