Tammy Rhodes

Healthcare Operations Professional with more than 25 years of experience supporting physician practices, healthcare operations, patient care coordination, business administration, and clinical teams. Proven experience in provider scheduling, workflow management, policy and procedure development, financial tracking and reporting, payment processing, prior authorizations, patient relations, operational metrics, process improvement, and practice administration. Proficient in Epic, Athenahealth, Practice Fusion, and Clover payment systems.

Licensed Practical

Nurse with current BLS certification.

Patient Care Coordinator | Operations Support | Director - THE DIABETES COLLECTIVE

(2025-04 - 2026-07)

• Coordinated provider schedules and managed daily clinic workflow to support efficient practice operations.
• Developed and maintained policies and procedures supporting operational consistency and quality patient care.
• Managed patient communications, appointment scheduling, care coordination, and patient experience initiatives.
• Facilitated prior authorizations for medications, diabetes technologies, and treatment-related services.
• Utilized Clover payment systems to process patient payments and manage financial transactions.
• Tracked business expenses and maintained monthly financial summaries, operational metrics, and reporting.
• Collaborated with providers, pharmacies, insurers, and vendors to support uninterrupted patient services.
• Assisted leadership with workflow optimization, reporting, administrative support, and practice management activities.
• Supported patients with CGMs, insulin pumps, and diabetes technology management.

Licensed Practical Nurse - Nursing - Louisiana Technical College (2002)