Tammy Simpson

More than 20 years of experience in many roles in administration, customer service, data and manufacturing and retail industries. Solid foundation of diversified experience in telecommunications. Extensive background in providing customer service, financial duties, data entry and coordinating daily operations.

Data Specialist - CA Short Company - Shelby, NC

(2023-09)

People engagement and recognition.

• Analyze data for accuracy
• Create orders and send to print
• Receive and process incoming client data, comparing each job to previous files, SharePoint records, and/or past jobs to ensure accurate processing prior to completion.
• Work with internal departments to correct any inconsistencies in data received before processing and forwarding for completion.
• Review incoming data, correct errors, format for printing, and collaborate with Client Experience to educate and address recurring errors.
• Utilize the scheduling tool to ensure client data is processed within the lead time required by the client.
• Monitor the ticket queue and respond to requests in a timely manner.
• Oversee, address, and process custom client requests as needed.
• Facilitate the processing of data and participate in cross-functional process teams and training.
• Consistently review processes and recommend improvements on an ongoing basis.
• Process data required for printing statements, labels, or special client requests.
• Effectively communicate with Customer Service, Creative Services, Quality Control, IT Programmers, Program Materials, Sales Support, and other C.A. Short associates to resolve data issues and improve processes for future jobs.
• Perform other duties as assigned.

Purlin/Customer Service Rep - Stramit Building Products - Erskine Park, NSW

(2011 - 2023-06)

Manufacture of roofing products. Responsible for data entry and customer service

• Inbound/outbound calls to customers regarding orders
• Data entry – programmer of purlin holes
• Send work to purlin mill for production
• Set up pricing structure for customer accounts

LNP Specialist - NewSouth/Nuvox/Windstream Communications - Greenville, SC

(2000 - 2010)

A fast growing telecommunications corporation. Responsible for gaining legal permission from other carriers to port customer’s numbers.

• Edit customer's orders.
• Data entry.
• Work with Installation Specialists to confirm cut date.
• Compose and send order to various ILECS/CLECS.
• Work with various carriers to obtain FOC.
• Enter numbers into NPAC, a national database for porting numbers.
• Team trainer.

Order Provisioning - Qwest - Greenville, SC

(1998 - 2000)

A long distance telecommunications corporation. Responsible for handling the entire USA western region.

• Edit customer's orders.
• Enter revenue information into database.
• Input order into the system.

Receiving Clerk, Cash Office Clerk - Wal-Mart - Simpsonville, SC

(1994 - 1998)

A multi-billion dollar retail business. Responsible to the manager for various duties assigned.

• Load and unload merchandise from trucks.
• Display and arrange commodities in proper departments.
• Balance cash office daily.

Machine Operator - Bristol Lingerie - Bristol, VA

(1991 - 1994)

A manufacturing company associated with clothing attire. Responsible to the line supervisor for garments needing to be sewn.

• Operate sewing machine in a production setting.

Customer Service/Night Manager - Burger King - Monroe, MI

(1988 - 1991)

A large restaurant franchise known nationally throughout the United States.

• Customer service oriented to serve the customer.
• Closed restaurant and balanced daily monies.
• Inventory taken on a daily basis.

Monroe High School (1988)

Greenville Technical College