Tammy Turpin

Consistent business professional with a strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and 25 years of experience in leadership environments. Established success improving efficiency, driving cost controls, and increasing revenues.

Meticulous professional accustomed to assisting with recruitment and training tasks to acquire top talent and develop highly effective teams. Skilled in project management, contract negotiation, property management, and event coordination. Industrious administrator with 10 years of retail business expertise, focused and flexible with an aptitude for developing solutions to meet corporate objectives.

Director of Business, Property & Rehabilitation Services at Salvation Army ARC (2020-10 – Present)

• Directed the Rehabilitation & Hospitality Unit, overseeing daily resident care operations, program standards, and service delivery frameworks.
• Served as Property Manager for facility locations, managing physical assets, space utilization, maintenance schedules, and safety compliance.
• Negotiated high-value vendor and service contracts, driving strategic cost controls and securing optimal partnership terms.
• Directed the design and execution of business transformation initiatives to drive performance, profit optimization, and growth opportunities.
• Coordinated and led efforts across large cross-functional teams to establish sound policies and improve overall employee buy-in.
• Implemented business processes to streamline daily operations, manage office scheduling, and conduct comprehensive inventory audits.

Branch Manager at Jetro Restaurant Depot (2018-08 – 2020-10)

• Managed and inspired team members to perform to their full potential, directly driving branch profitability.
• Built strong rapport with new and existing clients to better serve financial needs and promote brand loyalty.
• Planned agile work schedules to maintain adequate staffing levels within fiscal guidelines.
• Assigned operational duties to employees and examined work product for accuracy, neatness, and timeliness.

Store Manager at Toys"R"Us (2015-08 – 2018-06)

• Balanced sales, reconciled cash, and executed secure bank deposits to facilitate opening and closing duties.
• Trained, mentored, and developed associates on daily tasks, operational procedures, and customer service initiatives.
• Managed strict inventory tracking, physical cycle counts, and shrinkage control audits to minimize loss.
• Monitored employee performance, identified skills gaps, and implemented targeted corrective action plans.
• Enhanced customer satisfaction and loyalty by actively resolving complex complaints with friendly, knowledgeable service.
• Oversaw storewide merchandising benchmarks, updated store signage, and maintained stockrooms to maximize sales.

District Manager at Dollar General (2011-09 – 2014-01)

• Drove multi-unit district growth through strategic program quality, sales initiatives, and standard-setting customer service.
• Mentored and coached branch leadership to develop and execute targeted action plans, improving regional operating results.
• Maximized district revenue and profit margins by optimizing daily operations, managing expenses, and reducing overhead.
• Prepared locations for formal corporate audits by analyzing comprehensive marketing and inventory data.
• Evaluated budget plans, projected financial trends, and approved strategic expenditures across the district.
• Sourced, recruited, and onboarded top-tier talent for various retail positions to meet strict new store opening timelines.
• Cultivated professional relationships with suppliers and key clients to drive long-term business development and expand market share.

BBA in Business Administration and Management – Erie Community College (2002-05)