Claims Adjuster (REMOTE) - Homesafe Alliance
(2025-01 - 2025-06)
- Evaluated liability and damages for military household goods, applying claims assessment and claims processing procedures to ensure accurate settlements and timely resolution.
- Handled inbound and outbound calls with moving service providers and military claimants, providing customer advocacy, negotiation, and remote claims communication to drive 100% customer satisfaction.
- Protected sensitive personally identifiable information (PII) and maintained secure record management and documentation compliance during claims intake and adjudication.
- Utilized Microsoft Office Suite (Word, Excel, Outlook) to document claim files, prepare reports, and support claims workflow and audit readiness.
Forklift and Electric Tow Operator - Electrolux
(2024-06 - 2024-11)
- Operated material handling equipment while maintaining strict safety compliance and supporting logistics functions that interface with claims and inventory control processes.
- Performed inventory verification and record keeping for materials moved through the warehouse, improving tracking accuracy for potential damage claims and loss prevention.
- Read and executed work orders and shipping documents to ensure accurate shipment documentation, supporting chain-of-custody and evidence documentation for dispute resolution.
Material Packager and Forklift Operator - Unarco
(2019-06 - 2021-09)
- Verified received materials against documentation and noted damaged packaging or merchandise, documenting discrepancies and supporting claims or warranty processes.
- Routed materials to designated storage areas, palletized according to standards, and maintained inventory logs to support traceability and record management for potential claims.
- Conducted daily inspections and maintained damage logs, escalating issues and preparing documentation used for claims investigations and loss mitigation.
- Operated forklifts and hand pallet jacks to prepare shipments and ensure accurate shipping documentation to reduce disputes and improve claims defensibility.
Customer Service Associate - Lowe's
(2016-01 - 2017-07)
- Delivered front-line customer assistance, answering multi-line phone systems and resolving customer inquiries to support high-quality claim intake and service recovery.
- Scheduled, canceled, and rescheduled product deliveries and pickups while managing electronic pick lists and order accuracy to reduce delivery disputes and claims.
- Prepared and verified pick-up and purchasing documentation, updated customer demographics and payment information, and maintained proper records to support dispute resolution and transaction audits.
- Communicated with managers and allied staff to escalate and resolve customer issues, applying negotiation and decision-making skills relevant to claims handling.
Automated Logistics Supply Specialist (92A) - U.S. Army
(2010-01 - 2015-05)
- Monitored and tracked movement of equipment, pallets, and containers by air, rail, and truck, maintaining detailed logs and chain-of-custody records critical for claims investigations and loss prevention.
- Managed receipt, storage, accountability, and issue of supplies and assigned equipment, ensuring accurate inventory controls and documentation for audits and claims support.
- Created and prepared shipping documents, vehicle and equipment logbooks, TMRs, DA Form 3161, and receiving reports to support disposition records and claims substantiation.
- Dispatched vehicles and material handling equipment (MHE) daily and ensured transportation availability, coordinating logistics to mitigate delays and potential claims exposures.
- Conducted environment audits for logistics activities, enforced hazardous materials handling per regulations, and closed out documentation monthly to maintain regulatory compliance for claims defense.
- Trained newly assigned personnel and compiled maintenance and workload reports, improving process consistency and claims-related documentation practices.
