Tanaka Makumbe

Dedicated Dental Revenue Cycle Management (RCM) professional with over 3 years of specialized experience in high-volume remote insurance verification, front-end patient access workflows, and practice management software optimization. Currently serving as a Subject Matter Expert (SME), navigating across multiple U.S. and U.K. dental practices to provide critical coverage, resolve performance gaps, and onboard remote team members. Proven track record in securing 100% accurate PPO/EPO benefit breakdowns, navigating insurance eligibility, and maximizing practice collections while mitigating upstream claim denials.

Subject Matter Expert (SME) & Virtual RCM Specialist at Zimworx (2022-10 – Present)

• Provide multi-office operational support and cross-coverage for multiple dental practices across the U.S. and U.K., stepping in seamlessly to handle workflows during team member absences.
• Manage front-end RCM operations, including high-volume health insurance verifications, breakdown of annual maximums, deductibles, co-insurance, and network status checks.
• Direct patient scheduling workflows and manage incoming calls, integrating clinical eligibility verification with scheduling protocols to streamline patient onboarding.
• Utilize and troubleshoot an expansive suite of U.S. Practice Management Systems (Open Dental, Archy, Dentrix, Eaglesoft, Carestack) to accurately input plan maximums and update patient records.
• Support U.K.-based clinical clients by conducting cross-border scheduling and account lookups within Systems for Dentists (SDF) and Dentally platforms.
• Onboard new remote team members, design targeted Performance Improvement Plans (PIPs) for active staff, and deliver technical training solutions to optimize production and reduce claim denials.

Administrative Assistant at Seke Makumbe Hotel (2014-01 – 2017-07)

• Managed daily front-desk reception operations, customer relations, bookkeeping, basic financial record keeping, and inventory tracking.
• Coordinated internal human resource tracking and maintained the facility's local IT assets and public networks.

High School Relief Teacher (Temporary) at Murape Secondary School (2013-10 – 2014-10)

• Instructed Form 1 Mathematics and Computing classes; structured lesson plans and delivered objective student evaluations.

Information Technology Intern at Parliament of Zimbabwe (2010-10 – 2010-12)

• Provided direct help desk and technical support services to administrative staff, overseeing hardware repairs, network configurations, and software installations.

Bachelor of Technology (Hons) in Biotechnology – Harare Institute of Technology (2017-08 – 2021-10)

Bachelor of Business Management and Information Technology in Business Management and Information Technology – University of Zimbabwe (2008-01 – 2012-04)