Tanecha Garrick-Reid

Dedicated and customer-focused professional seeking a position where I can contribute to organizational growth by delivering exceptional service, supporting team success, and ensuring efficient administrative operations.

Customer Service / Telephone Operator - Rural Agricultural Development Authority (RADA) - Kingston, Jamaica

(2005-01)

• Answer and route incoming calls while providing courteous and professional service.
• Greet visitors and respond to inquiries from the public.
• Handle administrative tasks including filing, scanning, faxing, and document preparation.
• Coordinate incoming and outgoing mail to ensure smooth communication.
• Prepare general correspondence and customer assessments.
• Assist with farmer registration and maintain accurate records.
• Support special projects as assigned.

Customer Service Agent - Airlift Handlers - Norman Manley International Airport – Kingston, Jamaica

(2003-01 - 2004-12)

• Welcomed and assisted passengers and visitors with directions and inquiries.
• Guided passengers to check-in terminals and supported lobby operations.
• Assisted wheelchair-bound passengers with care and professionalism.
• Performed additional customer service duties to ensure passenger satisfaction.

Certificate Course (CERT) - University of the Commonwealth Caribbean (UCC)

Management Institute for National Development (MIND)

Tivoli Gardens Comprehensive High School

HEART Trust NTA Rockfort

Youth Services Program