Administrative/ Executive Assistant - Northwell Health (Phelps Hospital) - Sleepy Hollow, NY 10591
(2026-02)
- Managed executive calendar and coordinated meetings to ensure timely decision-making with measurable results.
- Organized meeting logistics and prepared agendas to improve meeting efficiency and follow-up actions.
- Provided direct support to the Vice President of Operations by handling communications and administrative tasks to enable strategic focus.
- Obtains all financial demographic information from the discharge planner for the organization, as well as outside referrals.
Patient Access Representative - Northwell Health (Phelps Hospital) - Sleepy Hollow, NY
(2025-07 - 2026-02)
- Verified patient information and insurance details to ensure accurate records, supporting efficient billing and streamlined admissions.
- Coordinated closely with medical staff to facilitate smooth patient intake, improving communication and reducing wait times.
- Assisted patients with appointment scheduling and inquiries, fostering a welcoming atmosphere and enhancing the patient experience.
- Maintained up-to-date digital records, ensuring reliable data retrieval and compliance with hospital policy requirements.
- Guided patients through complex hospital procedures, addressing concerns promptly to ensure a stress-free experience for individuals and families.
- Reviewed documentation for accuracy and completeness, maintaining compliance with regulatory standards and reducing administrative errors.
- Streamlined pre-admission verification processes, resulting in more efficient patient onboarding and improved departmental workflow.
Diagnostic Coordinator - Nuvance Health Danbury Hospital - Danbury, CT
(2024-03 - 2024-10)
- Coordinated daily patient schedules, ensuring efficient operations
- Obtained imaging orders from various providers, enhancing inter-departmental collaboration
- Scheduled diverse procedures including Stereotactic, Aspiration, US Guided, and MRI Biopsies for Danbury Hospital and New Milford Hospital
- Handled high volume of calls and emails, maintaining excellent customer service
- Translated medical information for doctors, facilitating effective communication
- Scheduled Magseed placements for breast surgery for Danbury hospital and New Milford Hospital
- Called and Scheduled patients for additional imaging, also known as Call Backs
- Scheduled patients for 6 month follow up’s, and mail them a follow up letter for Danbury Hospital and New Milford Hospital
Resolutions Coordinator III, Fraud Department - Walmart - Remote
(2023-01 - 2023-05)
- Take Inbound call/ Chats and resolve customer complaints
- Work Remotely from home
- Check and confirm customer demographics are up to date
- Research past resolution efforts
- Notate customer accounts and/or make adjustments
- Resolve escalated calls and assure customers they are in the right hands
- Maintain detailed notes of customer complaints
- Navigate through CCA & Accertify to verify customers past return to purchase ratio
- Decide whether customer is being fraudulent& if so, close account
- Collaborate with other departments to identify patterns and trends in fraudulent activitie
- Analyze and interpret data to identify patterns and trends in fraudulent activities, and develop strategies to prevent future incidents
Client Care Representative/ Paralegal - StolzenbergCortelli, LLP - White Plains, NY
(2017-09 - 2020-04)
- File all No-Fault documentation within deadlines
- Attend IME/DME with client’s
Settlement Coordinator/ Intake Coordinator - Villamar & Mewafy PLLC - Queens, NY
(2017-01 - 2017-09)
- Call No-Fault/Bodily Injury insurance carriers for claim processing
- Conduct Intakes
- Make multi-specialty appointments for injured clients
- Begin settlement negotiations
- Translate for attorneys/clients
- File Loss Wages
- Develop and implement innovative marketing strategies to promote the firm's services and attract new clients in the Westchester, Rockland, and Brooklyn markets.
- Coordinate and oversee all marketing efforts to target potential clients in the insurance industry
- Maintain accurate records of all settlement negotiations and agreements
- Develop and maintain a database of settlement documents and records for easy access and reference
- Provide support and assistance to attorneys and clients throughout the settlement process to ensure smooth and efficient resolution of cases.
- Review and analyze settlement agreements to ensure compliance with legal requirements and company policies
- Coordinate with medical providers to gather medical records and bills for settlement negotiations
- Collaborate with medical facilities to schedule clients for necessary medical treatments and evaluations.
- Maintain accurate and up-to-date knowledge of workers' compensation laws, regulations, and industry best practices to inform settlement negotiations and ensure compliance with legal requirements.
Assistant Office Manager/ Patient Care - CitiMedical - White Plains, NY
(2014-10 - 2017-01)
- Handle All No Fault (Personal Injury) & Workers Compensation patients by inputting their Information in database
- Made all CT/MRI/XRAY appointments
- Handle Payroll on Fingertec System
- Set Up New Patient Referrals from Attorneys (NF2’s/ C3’s/Lien
- Assist Pain Management/Orthopedic Surgeons/Internal Medicine/Physical Medicine & Rehab Doctors
- Manage Doctor’s work schedules for multiple locations
- Prepare & generate proper documentation – C3/C4’s, Permanencies/Schedule Loss of Use, NF2’s, Lien Agreements
- Preoperative Testing for surgery candidates
- Manage and train 8+ other employees between 2 locations
- Send both electronic rx through Practice Fusion & Compound prescriptions to Compound Pharmacy
- Maintain daily numbers of all specialties in facility on excel spreadsheet
- Help office manager in all office decision making & held weekly staff meetings
- Assist in coordinating and managing patient referrals from attorneys to ensure a smooth and efficient process.
