Tanicia Janae

Dependable and customer-focused remote customer service professional with experience in collections, payment processing, customer account support, HIPAA-compliant environments, and high-volume call centers. Seeking a remote Customer Service, Patient Access, Scheduling, or Administrative Support role.

Customer Service Representative / Collections Specialist - TSI (Transworld Systems Inc.) - Remote

(2025-06)

• Handle high-volume inbound/outbound calls.
• Verify customer identity and sensitive information.
• Process payments and payment arrangements.
• Explain balances, resolve account concerns, and educate customers on available options.
• Document customer interactions accurately in CRM systems.
• Meet quality, compliance, and productivity goals while providing excellent customer service.

Customer Service Representative - TurboTax / Concentrix - Remote

(2025-01 - 2025-04)

• Assisted customers with login, navigation, account support, and troubleshooting.
• Used multiple systems while maintaining accuracy and professionalism.

Lead Teacher - Family Promise of Hall County

(2022-03)

• Led classroom activities, supported student development, and maintained a safe learning environment.

Hospital Transporter

• Safely transported patients and followed HIPAA and safety procedures.

Cashier - Ingles

(2019-03 - 2020-12)

Customer Service Representative - Belk

(2018-05 - 2019-11)

High School Diploma - Lanier Career Academy