Tanika Williams

Detail oriented customer service and operations professional with experience researching customer issues, verifying account information, reviewing documentation, resolving complex inquiries, and maintaining compliance with banking policies and procedures. Strong analytical, communication, and problem solving skills with a proven ability to handle sensitive information, investigate discrepancies, and provide exceptional customer support in a fast paced environment.

Customer Service/banking Specialist - Regions bank

(2023-01)

• Verified customer identity and account information while maintaining confidentiality and compliance requirements.
• Researched and resolved customer account concerns using internal systems and established procedures.
• Reviewed account activity and documentation to identify discrepancies and provide accurate resolutions.
• Assisted customers with debit card issues, fraud alerts, account maintenance, and transaction inquiries.
• Maintained detailed records of customer interactions and case resolutions.
• Collaborated with internal departments to resolve complex customer issues efficiently.
• Demonstrated strong attention to detail when reviewing financial information and account records.
• Consistently delivered professional customer service while meeting performance and quality standards.

Medical Scheduling Coordinator - Regional one health

(2018-04 - 2023-01)

• Scheduled and coordinated appointments for multiple healthcare providers in a high volume medical office environment.
• Verified insurance eligibility, benefits, and prior authorizations to ensure accurate patient processing.
• Managed inbound and outbound patient communications while maintaining professionalism and empathy.
• Updated patient demographics, medical records, and appointment notes within EMR systems.
• Reduced scheduling conflicts and no show rates through proactive appointment confirmations and follow ups.
• Assisted patients with referrals, rescheduling, cancellations, and provider coordination.
• Maintained HIPAA compliance and confidentiality of sensitive patient information.
• Collaborated with clinical staff to improve patient flow and office efficiency.

Remote Customer Care Specialist - United health group

(2014-05 - 2018-04)

• Supported patients and healthcare providers with insurance verification, billing questions, and account updates. Assisted customers through phone and email support while documenting interactions accurately.
• Resolved complex customer concerns with empathy and professionalism. Worked in a fast paced environment managing sensitive healthcare information. Provided detailed explanations of healthcare plans, benefits, and coverage options.

High school diploma (2012)