General Manager - VVS Canteen - Columbus Junction, IA
(2023-12)
- Delegating responsibilities and supervising business operations
- Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
- Resolving conflicts or complaints from customers and employees.
- Monitoring activity and ensuring it is properly provisioned and staffed.
- Establishing and achieving business and profit objectives.
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
- Generating reports and presenting information to upper-level managers or other parties.
- Ensuring staff members follow company policies and procedures.
Volunteer Production Supervisor - Houston Food Bank - Houston, TX
(2022-07 - 2023-07)
- Setting daily/weekly/monthly objectives and communicating them to employees
- Organizing workflow by assigning responsibilities and preparing schedules
- Overseeing and coaching employees
- Organize workflow by assigning responsibilities.
- Ensure the safe use of equipment and schedule regular maintenance.
Food Manager - Salvation Army - Waterloo, IA
(2018-02 - 2021-07)
- Managed the training, coaching, and performance management of food service associates and the food service team
- Coordinated daily food service assignments and activities of associates
- Participated in recruiting and conducting interviews for new staff
- Monitored the completion of duties by hourly management associates
- Efficient execution of all food service programs in compliance with corporate and regulatory guidelines
Kitchen Supervisor - Dayannara's Pizzeria - Chicago, IL
(2007-11 - 2018-10)
- Directed and managed a large and diverse staff of 30 employees
- Ordered, tracked, and organized all inventory
- Provided excellent customer relations, with addressing issues promptly and efficiently
- Provided leadership to the staff in a high volume
- Hired, trained, and scheduled staff
- Monitored employee performance, making recommendations for skill development
- Enforced all state and company policies and procedures for sanitation and quality assurance
