Tanisha Williams

Healthcare administrative professional with experience in patient coordination, medical office operations, and healthcare support services. Skilled in records management, scheduling, referrals, authorizations, and accurate patient documentation. Strong knowledge of HIPAA compliance, medical terminology, and patient confidentiality. Proven ability to deliver high-quality customer service while managing multiple priorities in fast-paced healthcare environments.

Patient Care Secretary - VITAS

(2025-10)

• Coordinate communication among patients, families, physicians, nurses, and healthcare staff to support efficient patient care operations.
• Process referral and authorization requests accurately and within required timeframes.
• Coordinate retrieval of hospital medical records and imaging reports for physician review.
• Handle scheduling, medication-related concerns, patient inquiries, and telephone routing.
• Maintain HIPAA-compliant patient records, charts, correspondence, and electronic documentation.
• Prepare and transmit medical records and correspondence by mail, email, and fax.
• Use Microsoft Office applications for administrative and documentation tasks.

Rehab Nurse Technician / Unit Secretary - Marianjoy Rehabilitation

(2023-08 - 2025-11)

• Supported rehabilitation unit operations through combined patient-care and administrative responsibilities.
• Maintained patient assessment and treatment documentation, including changes in condition and response to care.
• Prepared discharge paperwork and completed required documentation to support patient transitions.
• Scheduled appointments and provided unit filing and telephone support.
• Coordinated communication with patients, families, nurses, physicians, and other healthcare staff.

Nursing Assistant - Advocate Good Samaritan Hospital

(2022-07 - 2023-09)

• Documented patient conditions and vital signs before and after medical procedures.
• Monitored vital signs, glucose levels, and other health indicators and communicated changes to healthcare staff.
• Responded to patient call lights and communicated needs to appropriate staff.
• Implemented fall-prevention techniques according to established plans of care.
• Provided professional and compassionate service to patients and families.

Customer Service Representative - bswift

(2018-06 - 2023-01)

• Educated members on health benefit plans, available services, and self-service tools.
• Identified customer needs and guided members to appropriate healthcare resources and solutions.
• Resolved healthcare-related inquiries while delivering high-quality customer service.
• Coached, trained, and assisted in the development of call center staff as required.

Certificate - Nursing Assistant - Malcolm X College (2021-07)

High School Diploma - Glenbard South High School, Illinois (2011-01)