Tankem Williams

🔹 Basic Package – Essential Atlassian Setup & Support (For Small Businesses & Startups)

⏳ Duration: 2-4 weeks

✅ Jira & Confluence Setup (Standard configurations)

✅ Basic Workflow & Issue Type Customization

✅ User & Permission Management

✅ Jira & Confluence Best Practices Guidance

✅ Basic Reporting & Dashboard Setup

✅ 1 Training Session (Admin or End-Users)

✅ 1 Month of Post-Implementation Support

👉 Best for: Small teams new to Jira or Confluence, looking for a quick setup and guidance.

🔹 Advanced Package – Customization & Optimization (For Mid-Sized Businesses & Growing Teams)

⏳ Duration: 6-8 weeks

✅ Everything in the Basic Package, PLUS:

✅ Advanced Jira Workflow Automation (ScriptRunner, Automation for Jira)

✅ Custom Issue Types, Fields, and Permissions

✅ Integration with Slack, Teams, or other collaboration tools

✅ Jira Service Management (JSM) Configuration (ITSM setup, SLA rules, etc.)

✅ Advanced Reporting & Dashboards (eazyBI, Power BI)

✅ Jira Performance & Security Audit

✅ 2 Training Sessions (Admin + End-Users)

✅ 2 Months of Post-Implementation Support

👉 Best for: Companies scaling their Jira usage, optimizing ITSM processes, or requiring automation & integration.

🔹 Enterprise Package – Migrations, Governance & Full-Scale Optimization (For Large Enterprises & Regulated Industries)

⏳ Duration: 3-6 months

✅ Everything in the Advanced Package, PLUS:

✅ Jira Cloud Migration & Consolidation (Server/Data Center to Cloud, Cloud-to-Cloud)

✅ Jira Governance Framework Development (Role-based access control, compliance)

✅ ITSM & Asset Management Setup (JSM + Assets/Insight)

✅ Integration with ServiceNow, Salesforce, Azure AD, etc.

✅ Custom API & Scripting Solutions (Groovy, Python, REST APIs)

✅ Atlassian Compliance & Security Review (HIPAA, SOC 2, GDPR)

✅ Custom Documentation & SOPs for IT Teams

✅ 4 Training Sessions (Admins, Support, and End-Users)

✅ 3-6 Months of Post-Implementation Support

👉 Best for: Large enterprises, ITSM teams, or organizations undergoing major digital transformation or compliance-driven migration.

🔹 Managed Services Package – Ongoing Administration & Support (For Businesses Needing Long-Term Atlassian Management)

⏳ Duration: Ongoing

✅ Regular Jira & Confluence Administration

✅ User Management & Role-Based Access Control

✅ Performance Monitoring & Health Checks

✅ Troubleshooting & Bug Fixes

✅ Automation & Integration Maintenance

✅ Quarterly Security & Compliance Reviews

✅ Dedicated Support SLA for Issue Resolution

👉 Best for: Companies that want an Atlassian expert to manage their ecosystem without hiring a full-time admin.

Add-On Services (Can be purchased separately or included in a package)

🔹 Custom Jira Reports & Dashboards for Leadership

🔹 Dedicated Atlassian Support & Consultation (Hourly or Monthly)

I am an Atlassian Solutions Architect with over 10 years of experience in IT, specializing in Jira administration, cloud migrations, and ITSM implementations. I have a strong background in deploying, configuring, and optimizing Jira and Confluence in both Linux and cloud environments. My expertise includes leading Jira migrations from on-premise data centers to the cloud, integrating third-party tools, and automating workflows using Groovy scripting (ScriptRunner), API integrations, and advanced automation rules.

I have successfully implemented and customized Jira Service Management (JSM), migrating organizations from tools like ServiceNow and Zendesk to JSM while ensuring seamless ITSM processes. Additionally, I have experience in governance, compliance, and security best practices, particularly in regulated industries.

Beyond technical expertise, I excel in stakeholder communication, solution strategy, and pre-sales discussions, working closely with cross-functional teams, leadership, and offshore teams to align Atlassian solutions with business needs. My deep knowledge of Jira performance optimization, troubleshooting, and infrastructure management makes me a valuable asset in any enterprise environment.

Master's Degree Texas A&M University