E-commerce MANAGER/Omnichannel Marketing - EX NIHILO - Edison, NJ 08817
(2019-09 - 2026-04)
- Supported the implementation and launch of the U.S. e-commerce website
- Maintained strong customer relationships via phone, chat, text, and email
- Contributed to customer acquisition efforts and overall company growth
- Created personalized client sample campaigns and accompanying letters
- Utilized luxury fragrance expertise to provide tailored product recommendations
- Managed all e-commerce orders, including discrepancies, complaints, refunds, returns, and cancellations
- Developed automated canned responses in OS Ticket
- Prepared commercial invoices for international shipments held in customs
- Purchased warehouse materials needed for e-commerce order fulfillment
- Generated weekly reports for management
- Designed and produced newsletters using Canva and Klaviyo
- Oversaw project management for retailer activations
- Delivered digital assets to retail and brand partners
- Collaborated with partners on sample campaigns and in-store activations
- Updated and maintained order intake forms
- Sourced customized items for events
- Coordinated all POP-UP events with designated partners
- Implemented the Simply Text platform for customer communications
- Reported website issues and suggested improvements
- Troubleshot cart and website functionality to optimize user experience
- Created online promotions and marketing initiatives
- Managed orders through Shopify and WooCommerce
- Processed POSM orders in QBE
- Added, removed, and updated website banners and product listings
- Tracked all shipments and filed claims for lost or missing packages
- Maintained and updated inventory for order fulfillment
- Sent products to influencers and agencies for PR campaigns
- Coordinated with the warehouse on packaging guidelines, shipment delays, and error resolution
- Handled high-level customer complaints with professionalism and effective solutions
- Trained new and existing employees
Inside sales manager - GEP - Clark, NJ 07066
(2019-05 - 2019-09)
- Managed an inside team comprised of 6 employees
- B2B Sales
- Monitored attendance database, including approval of requested personal days
- Motivate, guide, and train all members of the team to generate quality cold call appointments
- Implemented incentive programs for team motivation
- Set KPI's for team and management
- Helped team members with guidance and daily coaching on the phones
- Implement processes and created SOPs for reps to follow
- Create reports on call activity, emails and monitor all outgoing messages to prospects
- Work with Business development teams on specific accounts
- Work closely with Salesforce and ensure all records are kept up to date
- Interviewing of new candidates
Inside sales representative - zehnder clean air solutions - Iselin, NJ 08830
(2016-06 - 2019-04)
- Served as the primary point of contact for all outside sales, service, production, human resources, billing, and marketing departments
- B2B sales
- Create and maintain customer data in Salesforce
- Train new employees on the sales process and Salesforce
- Create Salesforce training manuals
- Manage all telemarketing campaigns in Salesforce via Marketo
- Run reports in Salesforce for the management team
- Closely review all verbiage, products, and pricing on all contracts for accuracy
- Searched multiple websites in qualifying leads, sending out email blasts to over 2,000 prospects for each sales rep.
- Perform report analysis on telemarketing activity.
- Proofread and correct grammar for all US blogs, brochures & greetings for the Marketing team in Germany.
- Assist the marketing team with news ad publications and bill accordingly
- Obtain workers compensation and liability insurance certificates for customers.
- Support accounting with credit memos, RMA orders and collections.
sales/operations - IT DISTRiBUTORS - Edison, NJ 08817
(2013-09 - 2016-05)
- Prepare all customer quotations for the sales team.
- Obtain best cost from multiple vendors, process all purchase orders and billing
- Purchase all Hewlett Packard, DELL, NetApp, and Hitachi hardware/software from suppliers for End Users.
- Ensure accuracy on all BOM configurations.
- Enter in all new parts into the CRM system and process EDI orders inside sales/sales administrator - Systech international - Cranbury, NJ 08512
(2012-04 - 2013-09)
- Provide sales support for nine Outside Sales representatives and the VP of Sales.
- Help the sales team create customer proposals on hardware, software, and services through a formal presentation via PowerPoint and Word.
- Proofread all proposals for proper grammar and formatting.
- B2B Sales
- Work closely with the Engineering department on configuration changes.
- Ensure proper part numbers and pricing are correct on all quotes prior to sending to potential clients.
- Responsible for sending out weekly reports to the sales team.
- Assist the Marketing department with various tasks, including setting up trade shows.
- Work with consultants to customize Salesforce for the sales team along with training.
