Tanvir Hasan

Responsive Team Leader with expertise in employee management, training, and group leadership. Maintains group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction.

Universal Banker - Citi Bank N.A. - Queens, NY

(2023-09)

• Strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels.
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals.

Volunteer - Commonpoint Queens Community Happens Here - Queens, NY

(2022-04)

• Volunteered in different community event and places in various roles occasionally.

TRAINER - HMS HOST - Queens, NY

(2017-12 - 2020-05)

• Educated 15 -30 employees, assisted in promotional campaigns, sorting of inventories, and keeping in track of it.
• Acted to fulfill the needs of 300+ customers daily.
• Coached more than 30 new applicants.
• Advertised and advised to sign up for membership and rewards programs.

Cashier - Braid and Co - Queens, NY

(2017-09 - 2018-08)

• Ensured quality service as per the need of 250+ customers aware them with reward program.
• Informed the customer according to the respective queries.
• Making customer into repeat customer

Bachelor of Business Administration - Accounting and Information Systems - Queens College/CUNY (2022-12)