Tanvir Mehrab

Retail professional with over five years of experience in customer-facing sales and service roles, including three-plus years managing daily store operations. Skilled at understanding customer needs, building rapport quickly, and driving sales through attentive, personalized service. Comfortable in fast-paced environments, supporting multiple customers at once, and collaborating with a team toward shared goals.

Technical Support Specialist at Verizon (2026-02 – Present)

• Provide technical support to customers, troubleshooting device, network, and account issues and guiding them to clear resolutions.
• Educate customers on products, services, and plan options, identifying opportunities that fit their needs.
• Maintain accuracy in documenting customer interactions and follow established support processes and guidelines.
• Collaborate with team members to resolve complex issues and share solutions that improve the customer experience.

Store Manager at Bahamamama Smokeshop (2021-06 – 2025-12)

• Delivered hands-on customer service daily, identifying each customer's needs and recommending products that matched them, which contributed to consistent sales growth.
• Managed staff scheduling and daily operations to ensure the store was fully staffed and ready to support customers during peak hours.
• Handled cash transactions accurately and ran regular audits to maintain accountability and operational integrity.
• Compiled and reviewed daily sales reports to track performance and identify opportunities to improve the customer experience.
• Trained and supported team members, sharing product knowledge and best practices to maintain consistent, high-quality service.

Cashier at Walgreens (2020-02 – 2021-05)

• Provided attentive customer support at checkout and throughout the store, helping customers find what they needed.
• Proactively suggested additional products and promotions, contributing to increased sales.
• Maintained accurate stock levels through regular inventory counts and restocking.
• Processed cash and card transactions accurately in a high-volume, fast-paced environment.

Highschool diploma (2016)