Tanya Lovendahl

Assistant General Manager (AGM) - Knickerbocker on the Lake - Milwaukee, WI

(2022-03 - 2024-04)

Cooperating with the general manager, and assisting with anything from project planning to staff management.
Nurturing positive working relationships with staff.
Delegating daily tasks.
Addressing any issues in a timely fashion.
Supervising staff and controlling merchandise.
Ensuring company policies and procedures are followed.

Compliance Clerk - Northwestern Mutual - Milwaukee, WI

(2022-01 - 2022-03)

Monitor accounts, monitor for money laundering, digital email.

Night Auditor - Hampton Inn and Hampton Inn & Suites by Hilton - Milwaukee, WI

(2019-08 - 2022-03)

Customer Service, Night Auditor.

Manager/Bookkeeper - Dry hootch - Milwaukee, WI

(2018-10 - 2019-02)

Customer service, inventory, orders, accounting.

Night Auditor/Front Desk, Shuttle, Some Leasing Agent Responsibility - Astor Hotel - Milwaukee, WI

(2017-04 - 2018-05)

Entering work orders for various properties.
Collecting rent checks.
Dealing with tenant issues.
Maintain an inventory of vacancies, reservations and room assignments
Training new staff.
Register arriving guests and assign rooms
Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Greeting Guests, Checking them into their rooms, & Cashiering
Responding to Emergencies such as guest medical issues, criminal activities that require police, power outages, plumbing issues, shoveling snow, etc.
Printing and delivering notices to guests
Setting Wake up Calls
Providing Guests with Towels, blankets, pillows, and other personal items as needed
Monitoring additional areas of the hotel (pool, fitness center, vending areas, parking lot, etc.)
Running daily credit card transactions through a settlement process
Recording daily room occupancy and rate totals
Recording revenue totals for cash and credit card transactions
Generating automated accounting reports for the manager's review
Handling 3rd party reservations and ensuring proper processing
Running the computer back-up systems

Night Auditor - Ambassador Hotel - Milwaukee, WI

(2016-03 - 2017-04)

Maintain an inventory of vacancies, reservations and room assignments
Training new staff under one month of being there and supervising them.
Register arriving guests and assign rooms
Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Greeting Guests, Checking them into their rooms, & Cashiering
Responding to Emergencies such as guest medical issues, criminal activities that require police, power outages, plumbing issues, shoveling snow, etc.
Printing and delivering notices to guests
Setting Wake up Calls
Providing Guests with Towels, blankets, pillows, and other personal items as needed
Monitoring additional areas of the hotel (pool, fitness center, vending areas, parking lot, etc.)
Running daily credit card transactions through a settlement process
Recording daily room occupancy and rate totals
Recording revenue totals for cash and credit card transactions
Generating automated accounting reports for the manager's review
Handling 3rd party reservations and ensuring proper processing
Running the computer back-up systems

Night Auditor/Front Desk - Hotel of the arts/Days Inn & Suites

(2014-04 - 2014-11)

Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Training new staff.
Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Greeting Guests, Checking them into their rooms, & Cashiering
Responding to Emergencies such as guest medical issues, criminal activities that require police, power outages, plumbing issues, shoveling snow, etc.
Printing and delivering notices to guests
Setting Wake up Calls
Providing Guests with Towels, blankets, pillows, and other personal items as needed
Monitoring additional areas of the hotel (pool, fitness center, vending areas, parking lot, etc.)
Running daily credit card transactions through a settlement process
Recording daily room occupancy and rate totals
Recording revenue totals for cash and credit card transactions
Generating automated accounting reports for the manager's review
Handling 3rd party reservations and ensuring proper processing
Running the computer back-up systems
Ensuring proper video monitoring for surveillance and processing

Bartender - Mequon Country Club - Mequon, WI

(2005-05 - 2006-04)

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