Business Systems Configuration Analyst at Intermountain Health (2025-11 – Present)
- Analyze, design, configure, test, and support Facets system configurations to meet business and regulatory requirements.
- Review change requests, troubleshoot configuration issues, and implement system modifications while ensuring compatibility and compliance.
- Perform configuration analysis, coding, unit testing, and documentation following established processes, standards, and SLAs.
- Collaborate with cross-functional teams and work independently to support projects, system enhancements, and change management activities.
Benefit System Configuration Analyst at All Care To You (2025-07 – 2026-01)
- Provide system administration support for EZ-CAP, including system configuration and ongoing maintenance to support operational needs.
- Maintain, update, and accurately input fee schedule codes and benefit information to ensure proper claims processing and reimbursement.
- Manage and share provider cost data, supporting accurate financial tracking and reporting.
- Ensure system data and configurations comply with company policies, contractual requirements, and regulatory standards. Support departmental initiatives and special projects by gathering data, performing system updates, and assisting with process improvements.
System Configuration Analyst at P3 Health Partners (2020-12 – 2025-05)
- Managed 70,000–200,000 provider/vendor files across AZ, NV, OR & CA.
- Configured systems to support claims processing, authorizations, and reporting.
- Created Exclusion, Aetna Add-on, BCBS Leaning, and provider reports.
- Handled fee schedules, utilization requests, and data updates ensuring compliance.
Director of Contracting & Credentialing at Behavioral Health Solutions, LLC (2020-03 – 2020-11)
- Directed credentialing and contracting processes for health plan compliance.
- Ensured provider credentialing accuracy and policy adherence.
Contract Coordinator at SilverSummit Health Plan / Centene (2018 – 2020-03)
- Maintained provider system accuracy and coordinated contract submissions.
- Interfaced with credentialing teams to align health plan data systems.
- Produced reports and supported internal contract audits and exceptions.
Account Executive / Coordinator at Health Net / Centene (2017 – 2018)
- Conducted data analysis to support provider operations and new business.
- Improved system implementations and contributed to UAT initiatives.
KPIC/CSU Representative & Customer Service Rep at Kaiser Permanente (2015 – 2017)
- Resolved escalated broker/member inquiries; maintained high satisfaction rates.
- Delivered compliance-based service and supported account management.
Senior Operations Analyst – Legal Escalations at Bank of America (2008 – 2015)
- Managed litigation portfolios, ensuring legal compliance in short sales.
- Processed short payoffs, loss drafts, HOA foreclosures, and legal documents.
Foreclosure & Workout Specialist at Countrywide Financial Corporation (2003 – 2008)
- Oversaw 300–1,000 loans; coordinated with attorneys & Freddie Mac.
- Handled foreclosures, loss mitigation, and SCRA workouts for military loans.
- Awarded for 100% Quality Service & LIQ Scores, and internal customer satisfaction.
Senior Banker / Customer Service Rep at Washington Mutual (2000 – 2003)
- Resolved escalated banking issues; trained and mentored new staff.
- Specialized in ATM systems and customer satisfaction resolutions.
