General Manager at Firehouse Subs (2023-09 – Present)
- Guided management and supervisory staff to promote smooth operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Crew Member at Hardee's (2020-03 – 2023-09)
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Stocked shelves and cases with new or transferred items.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked kitchen supplies including food products and utensils.
Assistant Manager/General Manager at Arby's (2004-02 – 2020-08)
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
