Tanya Scott

Innovative and accomplished professional transitioning into the Information Technology field, bringing more than 15 years of experience in security operations, technology-supported environments, customer service, documentation, and problem-solving. Hands-on IT training in computer hardware, operating systems, networking fundamentals, cybersecurity, and technical troubleshooting. Seeking an entry-level IT Support, Help Desk, Desktop Support, or Technical Support position where strong technical aptitude, communication skills, and attention to detail can contribute to organizational success.

Corrections Monitoring Technician - ORLEANS PARISH SHERIFF'S OFFICE - New Orleans, LA

(2019-03)

Monitor and operate electronic security systems supporting the safety and security of detention facilities and housing units.

• Control and monitor access to and within secured facilities and housing areas.
• Ensure proper operation of electronic doors, security devices, alarms, intercom systems, telephones, and surveillance equipment.
• Monitor closed-circuit television (CCTV) systems and identify potential security concerns or equipment issues.
• Utilize computer terminals to enter, retrieve, and maintain inmate information and movement records.
• Coordinate and document inmate movement within assigned areas.
• Promptly communicate security violations, emergencies, and potentially threatening situations to appropriate personnel.
• Maintain accurate documentation while following established security procedures and protocols.

Direct Support Staff - MAGNOLIA COMMUNITY SERVICES - Jefferson, LA

(2008-07 - 2017-06)

• Provided supervision, guidance, and support to residents participating in skill-building activities.
• Developed and implemented individualized treatment plans in accordance with established guidelines.
• Assisted residents with daily living activities, including meal preparation and personal hygiene.
• Built positive relationships with residents while maintaining a safe, supportive, and respectful environment.
• Maintained accurate and timely daily case notes and resident documentation.
• Collaborated with staff to maintain appropriate staff-to-client ratios and ensure resident safety.
• Applied strong communication, problem-solving, and organizational skills in a fast-paced environment.

Bachelor's Degree - Cybersecurity - LSUA College in Alexandria, Louisiana (2028-05)

Master's Degree - Criminal Justice - University of Phoenix (2013-04)

Bachelor of Science - Criminal Justice - Southern University at New Orleans (2005-12)