Customer Service Representative
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Extensive experience in various office and social services settings. Thorough and detailed with the ability to maintain and process client files, case management, client relations and documents in an organized and efficient manner. Professional working style with proven ability to multi-task, prioritize and work under pressure. Computer proficient with a variety of software applications.
Public; great to work with and extremely reliable.
Executive Virtual Assistant at Grace Place School (2024 – Present)
Assist with daily administrative tasks to ensure efficient programs and events. Maintain organized documentation and records to support smooth school operations. Assist with donor requests and outreach, including emailing companies to secure donations and sponsorships.
Litigation Paralegal / Legal Assistant at Legal Search Solutions (2024-01 – 2025-12)
Insurance Defense: case management, scheduling, calendaring, answer phones, document management, draft pleadings, and submitting documents via the E-filing system.
Founder at Vintage Helen (2018-01 – Present)
Reseller of vintage items through online platforms such as eBay, Mercari, Postmark and Marketplace.
Litigation Paralegal / Legal Assistant at David Singer and Associates (2020-01 – 2023-12)
Case management, scheduling, calendaring, answering phones, providing customer service to clients, and other office duties as needed.
Digital Court Reporter at Group W Reporting (2016-01 – 2020-12)
Create a digital record of Examinations under Oath, 'EUO'. Transcribe EUO's and submit Certified Non-Appearances when clients do not show for their coordinated appointments.
Digital Court Reporter at Apex Reporting and Downtown Reporting (2007-01 – 2016-12)
Create a digital record of trials, hearings, depositions, board meetings, Grand Jury, Baker Act Court, and Sworn Statements.
Legal Administrative Assistant (Real Estate and Corporate) at Charles Serfaty, P.A. (2004-01 – 2007-12)
Prepared documentation for legal matters (including all documentation for condominium conversions); set up corporations, prepare billing statements, draft collection letters and follow up on collections, set up appointments, perform general office duties, extensive client contact.
Legal Assistant / Receptionist at Fazio, DiSalvo, Cannon, Abers, Podrecca, Fazio & Carroll (2003-01 – 2004-12)
Prepared demand letters for personal injury cases, update medical records, transcription of correspondence and general reception duties, extensive client contact.
Substitute Teacher at Broward County School System (1997-01 – 2000-12)
Performed duties left by school teachers when out on various leave days. Attended to students educational needs. Managed behaviors in the classroom and documented days on shift.
– Broward Community College
