Taofiq Ojikutu

Highly skilled and dedicated professional with a proven track record in project management, product development, and customer engagement. Proficient in building strong relationships with customers, senior leaders, and engineering teams to ensure the successful development and implementation of products. Proven ability to organize and coordinate rollouts for maximum customer engagement.

Project Manager

PingPong Payments, Seattle, Washington

• Coordinatedwithproductandengineeringteamstodefineproductrequirementsandroadmap,achievinga20%increaseinuser engagement and a 15% increase in daily active users
• Designedtrainingprogramsforcustomers,includingaseriesofexplanatoryvideos,fornewcustomers,whichreducedthe onboarding time for new customers by 70%
• Streamlinedpost-salessupporttoincreasecustomerretentionrateamongenterpriseclientsby27%

Account Executive

Uber, Seattle, WA

• Partneredwithoperationsandaccountmanagerstoactivatethebestmerchants
• Communicatedeffectivelywithend-users,colleagues,andmanagementtoresolve • Issuesandensurecustomersatisfaction
• Activelymanagedapipelineofover100accounts,achievinganaverageof130%of • Quotaover6months.

Product Owner

EkoGo Limited, Intermodal Transit Application, Lagos, Nigeria

• DeliveredfeaturesfortheappMVP,whichtestedpositivelywithasamplesizeof>100users

May 2022 - November 2022

• Ledprimary/secondaryresearch,dataanalytics,marketing,and3othercross-functionalteamstocreatetheMVP
• Raised$10,000inpre-seedfundingforresearchanddevelopmentofMVP
• Createdaproductrequirementdocumentandroadmap,whichledtotheMVPbeingdelivered3weeksbeforetheduedate.

Relationship / Project Manager April 2019 - March 2020 Access Bank Plc, Lagos, Nigeria

• Partneredwithvariouscross-functionalteamstorolloutproducts

November 2022 - Current

March 2020 - February 2022

• Oversawtheentireproductcyclefromlaunchtofinishandmanagedproductswhilesimultaneouslymanagingcustomerrelations
• SuccessfullylaunchedAccessBankTravelcard,resultingina13%increaseincustomerinteractionafterthefirstquarteroflaunch,

directly impacting customer retention

• Reducedthecostoftransportingcashby12%inthefirstmonthofcompletionofthe
• Safeexpansionschemeproject
• Cuttimespentintaxseasonby30%byworkingwiththeITdepartmentonautomaticstorage.

EDUCATION

Certification - Product Ideation, Design, and Management Expertise April

2023 University of Maryland, College Park

Bachelor of Science - Economics & Management July 2018 Loughborough University