Patient Access Representative – Radiology at MedStar Health (2025-11 – Present)
- Register patients for radiology services including MRI, CT, ultrasound, and X-ray procedures.
- Verify insurance eligibility and ensure required authorizations are obtained prior to imaging.
- Schedule radiology appointments and confirm accurate physician orders and documentation.
- Coordinate with technologists and providers to maintain efficient patient flow.
- Maintain accurate patient records while ensuring HIPAA compliance.
Admissions Representative – Emergency Department at Sibley Memorial Hospital (2024-07 – 2025-11)
- Registered incoming emergency department patients and verified insurance coverage.
- Collected patient demographics and ensured accurate documentation in EHR systems.
- Coordinated with clinical staff to support patient flow and minimize wait times.
- Handled confidential patient information in strict compliance with HIPAA regulations.
Patient Service Representative at Children's National Hospital (2023-12 – 2024-07)
- Managed patient check-ins, appointment scheduling, and front desk operations.
- Verified insurance eligibility and processed referrals for specialty care.
- Maintained and updated electronic health records with high accuracy.
- Addressed patient concerns and ensured a positive patient experience.
Fraud Account Specialist at Capital One (2022-09 – 2023-12)
- Investigated suspicious account activity and resolved fraud-related concerns.
- Collaborated with internal teams to implement fraud prevention measures.
- Documented case activity while maintaining compliance with banking regulations.
Call Center Representative (Remote) at TDB Communications (2019-04 – 2022-09)
- Managed high-volume inbound and outbound calls assisting customers with claims and inquiries.
- Documented call interactions and maintained service quality standards.
- Provided accurate information while meeting performance and compliance metrics.
